Physician Telecommunications Operator I - PBX & PAS

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00
Shift : M-F with Rotating Weekends/Holidays. 1st shift 6am-2:30pm
Location : 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate : $18.22-$20.96 Position Summary

The PAS Operator is responsible to the Supervisor and Manager of HIM. This position is responsible for answering and processing calls for physicians and staff, taking and delivering messages, make announcements over the public address system and paging staff as needed. Maintain on call schedules and deliver consultation requests to both physicians and their representatives. Provide backup coverage for the PBX operators. Perform other duties as assigned.

Position Responsibilities
People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work Duties: Physicians Answering Services Operator
  • Provides exceptional customer service by answering calls with speed and courtesy. Completes call in an efficient manner.
  • Ensures that messages are clear, complete, accurate, and delivered in a timely and prompt manner.
  • Ensures that call changes are loaded promptly.
  • Responds to and announce STAT and Emergency calls and situations with speed and accuracy.
  • Responds to adverse customer situations in a calm and professional manner.
  • Immediately notifies department leadership of any equipment malfunctions, procedural violations or personnel issues.
  • Collaborates and communicates effectively with all team members.
  • Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
  • Provides relief coverage for PBX side.
  • Performs other duties as assigned.
  
  

Competencies & Skills

Essential:

• Ability to multi-task and thrive in a fast-paced environment.
• Ability to type 40 WPM.
• Strong Communication skills, including clear diction, proper grammar.

Qualifications & Experience

Essential:

• High School or Equivalent

Salary : $18 - $21