Patient Access Representative- Hospital Registration

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00
Shift : Monday - Friday
Location : 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate : Min $16.44 Mid $18.91 Position Summary

This position is responsible for the timely and accurate Preregistration/Registration of patients for Outpatient, Inpatient or Emergency services. Gathers all required information during registration, utilizing knowledge of medical insurance to include Managed Care, Medicare, Medicaid, commercial, liability, worker's compensation and other insurances not listed here. Secure precertification and/or authorization when applicable. Maintain patient confidentiality in accordance with the rules and regulations regarding HIPAA. Collect patient/guarantor uninsured amounts as needed. Must be able to interview patients and articulate information in a clear and informative manner to patients, guarantors, family members, clinical staff, physicians and other LRH personnel.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work Duties: Patient Access Representative
  • Responsible for performing all registration functions for your assigned area. Using provided tools, employee will be able to accurately complete a Pre-registration, Quick Registration, Complete Registration and Insurance Verification. If applicable, verify accurate MD order, admission status and ensure appropriate documentation is scanned into patient’s account. Team members will be required to maintain minimal errors.
  • Successfully obtain all patient demographic information in an effort to submit accurate claim filing. Demographic information includes correct address, contact information, guarantor, and emergency contacts. This information will be entered in the correct format and sequence in the registration Practice Management System(s).
  • Become proficient in the online insurance verification tools and correct any insurance errors before the end of your shift on a daily basis.
  • Ensures accuracy of patient/guarantor payment collections and reconciling payment batches. Accurately review prior account balances and refer to financial services as needed.
  • Assist as needed in the orientation and training of new and tenured patient access staff and serve as a resource to others.
  • Accept delegated responsibilities on assigned shift including coverage of other locations if needed.
  
  

Competencies & Skills

Essential:

• Ability to type 45 WPM
• Demonstrated knowledge of computer based applications and strong PC/keyboard skills including Outlook, Word and Excel. Ability to compose professional email communication.
• Demonstrated customer service skills with ability to communicate effectively both written and verbal.
• Demonstrated organizational skills showing ability to multi task and adapt to high work load volumes.
• May be asked to travel between Emergency Room sites to accommodate staffing needs.

Nonessential:

• Demonstrated knowledge of all of the above in a hospital setting.
• Demonstrated knowledge of the Revenue Cycle in a hospital setting and how Patient Access affects billing and denials.

Qualifications & Experience

Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Nonessential:

• Business or Healthcare Finance

Other information:
Experience Essential:
- 2-3 years of experience in a customer service job role.
- Knowledge and interpretation of basic medical terminology.
- Health insurance experience is required.

Experience Preferred:
- Two plus years of experience in a hospital patient admission/registration or physician office patient registration setting with working knowledge of managed care, third party liability, CMS rules and regulations regarding hospital benefits.
- Cash Collection experience.

Certifications Preferred:
- CHAA, CRCP or Medical Terminology

Salary : $16 - $19