Patient Navigator - Hosp Based Clinic Registration

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

The Patient Navigator is a hybrid role that provides personalized coordination of healthcare services for patients in the Lakeland Regional Health Graduate Medical Education ambulatory clinics. The Patient Navigator works collaboratively with patients and caregivers, healthcare team members, and community organizations to identify barriers to optimal care outcomes. The Patient Navigator develops and implements strategies to drive patient engagement, improve adherence with treatment plans, lower barriers to care, and improve healthcare and cost outcomes. Patient navigator primary focuses includes the functions of registration, scheduling, authorizations, referrals, appointment follow-ups, financial screenings, patient assistance and the provision of information/assistance with community resources.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work: Patient Navigator
  • Provides navigation services including financial screening, authorization, referral to appropriate programs and services. This includes the screening of uninsured patients to see if they qualify for governmental funding such as Medicaid or Polk Healthcare Plan. If patient does not qualify for an available governmental program, the Patient Navigator then provides navigation to complete the application process for one of LRH’s community programs.
  • Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every patient.
  • Maintains knowledge base of all programs offered by LRH for Charity and Financial Assistance and the requirements to qualify.
  • Monitors patient eligibility for LRH community programs for yearly renewals, including providing patient outreach to complete renewal timely.
  • Navigates patients that are uninsured or underinsured to appropriate available Medication Assistance Programs, including timely renewals as appropriate.
  • Assists eligible patients in navigating the Welldyne prescription program.
  • Timely inputs all services of LRH Community programs into Famcare for payment of services.
  • Maintains all EPIC Morrell Internal Medicine and Kathleen Family Medicine work queues, ensuring that all entries are completed within three days of receipt.
  • Provides navigation services for the Hospital Business Office requests from walk-in patients. (ie: Payroll Deductions; itemized statements; payment plans; billing questions and complaints).
  • Coordinates surgical appointments and procedures as ordered by the provider, in an ambulatory, hospital or outpatient surgical center.
  • Works with external/internal providers/patients to obtain any necessary referrals/authorizations/medical records to support diagnosis in order to meet department scheduling guidelines.
  • Works closely with referral partners (Polk Health Plan, We Care of Central Florida, Moffit, etc.) to ensure all documentation has been received (via scanning or faxing of documentation).
  As Patient needs are expressed or identified, provides guidance to beneficial community resources and coordinates follow-up appointments/referrals as needed. Returns phone messages within 24 business hours.
  
  
  

Essential:

• Demonstrates, through behavior, Lakeland Regional Health mission and core values.
• Commitment to the mission of care coordination including but not limited to passionate, trustworthy, and empathetic when working with clients.
• Excellent communication and interpersonal skills for both in person or on phone, and professional demeanor in discussing patient care needs with provider, patient, and various ambulatory and hospital personnel.
• Works collaboratively to solve patient challenges which includes and is not limited to, financial barriers, medical issues, social issues and others.
Interacts professionally with others and communicate with compassion and courtesy at all times. Establishes close relationships with and serves as primary point of contact for clients.

Essential:

Essential: