Financial Counselor - Hospital Based Clinic Registration

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

The Financial Counselor position requires fundamental knowledge of LRH collection policy, financial policy as well as other options for financial assistance. The Financial Counselor will have knowledge of all aspects of the department process from registration process thru the billing process.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work: Financial Counselor
  • Responsible for financially clearing patients for pre-registration.
  • Timely Review and Quality Assurance of Non-PHP patients/adjustments; Payroll Deductions; input of Famcare; and copay medication assistance adjustments
  • Timely review of Pending Medicaid; Risk Management review requests; Follow up on charity expiring; and chemotherapy/radiation insurance clearance reviews
  • Timely review of Charity Pending requests; iVita requests; workque requests in Epic for FA and follow up for helping patients with copay medication assistance sign up
  • Timely review of incoming mail and follow up on all Financial Assistance requests through email/MyChart/telephone and work with vendor for medication assistance
  Maintain knowledge base of all programs offered by LRH for Charity and Financial Assistance and the requirements to qualify.
  
  
  

Essential:

• Possess a genuine desire to help LRh become an exemplary hospital in the community.
• Must have excellent customer service and communication skills with the ability to deal with patients and their families.
• Ability to work independently, be attentive to detail, and maintain a positive attitude.
• Knowledge of medical insurance (Medicare, HMO's, PPO's, Commercial), hospital billing and collection process.

• Must have a professional demeanor and excellent public relation skills.
• Working knowledge of Word and Excel
• Must have excellent written skills and knowledge of FPL guidelines

Essential:

• High School or Equivalent

• Associate Degree