What are the responsibilities and job description for the Financial Counselor - Hospital Based Clinic Registration position at Lakeland Regional Health?
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only designated Level 1 Trauma Center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00Shift : Monday - Friday
Location : 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate : Min $17.48 Mid $20.10
The Financial Counselor position requires fundamental knowledge of LRH collection policy, financial policy as well as other options for financial assistance. The Financial Counselor will have knowledge of all aspects of the department process from registration process thru the billing process.
Standard Work: Financial Counselor
- Responsible for financially clearing patients for pre-registration.
- Timely Review and Quality Assurance of Non-PHP patients/adjustments; Payroll Deductions; input of Famcare; and copay medication assistance adjustments
- Timely review of Pending Medicaid; Risk Management review requests; Follow up on charity expiring; and chemotherapy/radiation insurance clearance reviews
- Timely review of Charity Pending requests; iVita requests; workque requests in Epic for FA and follow up for helping patients with copay medication assistance sign up
- Timely review of incoming mail and follow up on all Financial Assistance requests through email/MyChart/telephone and work with vendor for medication assistance
- Maintain knowledge base of all programs offered by LRH for Charity and Financial Assistance and the requirements to qualify.
Essential:
- Possess a genuine desire to help LRH become an exemplary hospital in the community.
- Must have excellent customer service and communication skills with the ability to deal with patients and their families.
- Ability to work independently, be attentive to detail, and maintain a positive attitude.
- Knowledge of medical insurance (Medicare, HMO's, PPO's, Commercial), hospital billing and collection process.
- Must have a professional demeanor and excellent public relation skills.
- Working knowledge of Word and Excel
- Must have excellent written skills and knowledge of FPL guidelines
Essential:
- High School or Equivalent
- Associate Degree
Essential Experience:
- 2 years general patient accounting experience
- Professional customer service skills
- Knowledge of Medicare, Medicaid, HMO, PPO and Commercial guidelines
- Working knowledge of Word, Excel and other Microsoft applications
Preferred Experience:
- Knowledge of Accounting Principles; analytical mathematical skills
- 4 years general patient accounting experience
Essential Certifications: None
Preferred Certifications:
- AAHAM or HRMA certification
Benefits:
Health Insurance, Vacation & Paid Time Off, Employee DiscountsSalary : $17 - $20