Cancer Center Manager - Clinical Ops - Surgical Oncology

Position Details

This is Full-Time Benefit Eligible position working 80 hours per biweekly pay period.

Shift: Monday - Friday

Location: 3525 Lakeland Hills Blvd Lakeland, FL

Annual Salary: Min $89,523.20 Mid $111,904.00

Position Summary

This leader has overall responsibility for the quality of care for the patients in Medical Oncology, Surgical Oncology, GYN Oncology, Urological Oncology, and Womens Health & Screening Services, and for the satisfaction of physicians, staff, patients and visitors. S/he oversees staffing of clinics, ensuring appropriate coverage and level of staffing needed to support physicians, clinic schedules, and special procedure rooms. S/he is also expected to formulate a plan for the operation of his/her departments that is in alignment with the Lakeland Regional Cancer Center vision and core purpose/mission, and which supports and is fully integrated with organizational strategic plan and operational goals and objectives. S/he will work collaboratively with other leaders within the Cancer Center and throughout the hospital to achieve department, center and hospital-wide quality, satisfaction, and financial goals.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
  
  

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
  
  

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
  
  

Manager Capabilities

• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.
  
  

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
  
  

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
  
  

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
  
  

Standard Work Duties: Cancer Center Manager - Clinical Operations

• Manages human, material and financial resources so that department goals and objectives are achieved, including department-specific and organizational dashboard measures and corporate priorities. Works collaboratively within a leadership team to achieve division and organizational goals and objectives. Provides leadership in complying with governmental, accreditation, and other regulations/requirements and with hospital and clinic policies
• Plans, organizes, and manages clinical services for Medical Oncology, Surgical Oncology, GYN Oncology, Urological Oncology, and Womens Health & Screening Services. Oversees staffing of clinics, ensuring appropriate coverage and level of staffing needed to support physicians, clinic schedules, and special procedure rooms.
• Coordinates workflow in clinics and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency. Cross-trains staff to work in additional clinics when needed Supervises completion of fee ticket processes by clinical staff and other procedures to ensure the revenue cycle charge capture and reconciliation process goals are met
• Ensures compliance with regulations and with clinic standards of quality patient care. Participates in Cancer Center performance improvement activities and initiatives Ensures patient safety goals and infection control standards are achieved throughout the clinics
• Participates in the selection and orientation of new staff ensuring the exchange of appropriate information necessary for the successful performance of duties and responsibilities. Orients new staff as assigned ensuring that appropriate information necessary for the successful performance of duties and responsibilities and enhancing employee retention efforts
• Ensures clinic schedule templates are maintained to promote efficiencies in practices and customer satisfaction Actively participates in projects and activities that promote achievement of quality, financial, and strategic goals. Participates in community activities and events to assist with achievement of Center marketing goals
• Assumes accountability for personal and professional growth and development of one's own potential, including participation in activities that promote patient care Participates in the achievement of patient, customer, and employee satisfaction goals. Responds to clinical complaints with thorough investigation of concerns.
• Demonstrates commitment to the vision, core purpose/mission and goals of LRMC, modeling the values and culture Assumes responsibility for acquiring information that is essential to the successful performance of duties and responsibilities
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Responds to physician issues regarding clinic operations
• Assumes responsibility for clinical staff adherence to personal appearance, dress and grooming standards, always portraying a professional appearance Performs other duties as assigned to support the essential functions of the job and operational needs of the department
  
  

Competencies & Skills

Essential:

• Strong planning and organization, critical thinking and decision-making skills.
• Strong leadership and coaching/staff development skills.
• Good general business skills, high degree of confidentiality, maturity, tactfulness and business ethics.
• Strong written and verbal communications skills, coaching and mentoring skills, negotiation and conflict resolution skills.
• High degree of self-motivation, commitment and integrity.
  
  

Essential:

Qualifications & Experience

• Bachelor Degree
  
  

Nonessential:

• Master Degree
  
  

Essential:

• Completion of the LRH Management Orientation within the specified period. Bachelors degree in nursing
  
  

Nonessential:

• Masters preferred
  
  

Essential:

• Basic Cardiac Life Support
  
  

Other Information:

Certifications Essential: Licensure in State of Florida as Registered Nurse/ CPR certification required

Certifications Preferred: Oncology Certified Nurse (OCN) certification preferred