What are the responsibilities and job description for the Office Manager - Catlett Animal Hospital position at Lakefield Veterinary Group?
Are you excited to take your career in Veterinary medicine to the next level? Catlett Animal Hospital warmly invites a talented Licensed Veterinary Technician or Business Associate to join as a shift lead/office manager, working alongside our dedicated medical director and senior hospital administrator. Compassion Animal Hospital is our sister hospital, and you will have the support and community of both locations. Although our two lively practices are just 9 miles apart, each is home to a shared, wonderful team of passionate, friendly staff members who make work truly enjoyable.
This role supports the Catlett team day and the Senior Hospital Administrator (HA)/Medical Director day-to-day in driving the veterinary hospital's performance by creating and maintaining a practice environment that facilitates the delivery of quality, compassionate, and efficient health care to pets.
WHAT YOU’LL DO (Essential Functions)
Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
Help our front desk and clinical team with any day-to-day challenges they may have.
Support the creation and maintenance of a collaborative, high-performing, positive, and engaged workplace culture
Organize the health services of a hospital or healthcare organization. Serve as the assistant point person for all day-to-day functions of the practice
Assist with all strategic business development and operational planning efforts
Help oversee all departments that support the business side of the hospital, with a focus on business financials, growth, and human resources
Ensure company procedures are communicated and adhered to
Work with the Senior Hospital Administrator to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked accurately
Perform other duties and projects as requested by the Medical Director and Senior Administrator.
Education
WHAT WE’RE LOOKING FOR (Essential Qualifications)
AA or bachelor’s degree in a related field or equivalent work experience
A licensed veterinary technician is highly recommended.
2 years of experience in overall operations, financial and facilities management, and/or Human Resources
This includes one year of job-specific experience in a hospital management role within the veterinary or human health industry
Knowledge, Skills, And Abilities
Knowledge of state, federal, and local employment and safety laws and regulations
Proficiency with ADP Workforce One, Microsoft Office Suite
Knowledge of veterinary hospital practices and procedures
Effective verbal, written, and listening communication skills with a client-oriented approach
Leverages interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
Strong time management skills, including prioritizing work and meeting deadlines
Strong critical thinking, judgment, and problem-solving skills
Adapt and remain flexible in changing situations and work environments
Ability to act with integrity, professionalism, and maintain confidentiality
Excellent organizational skills, attention to detail, and ability to manage time well
Handle and maintain sensitive and confidential information with discretion
Working Conditions/Physical Demands
While performing the duties of this job, the team member is regularly required to talk and hear. The team members must frequently use a computer for extended periods. Specific visual abilities are required for this job, including close vision. This position requires walking, standing, and sitting for extended periods. You might need to lift a bag of dog food weighing up to 25 pounds. May require flexible work hours, including evenings and weekends. This is not considered a remote position.
About Lakefield Veterinary Group
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide us in how we work and serve:
Respect
Learning
Do the Right Thing
Wow Service
Fun
If these resonate with you, you’ll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
This role supports the Catlett team day and the Senior Hospital Administrator (HA)/Medical Director day-to-day in driving the veterinary hospital's performance by creating and maintaining a practice environment that facilitates the delivery of quality, compassionate, and efficient health care to pets.
WHAT YOU’LL DO (Essential Functions)
Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
Help our front desk and clinical team with any day-to-day challenges they may have.
Support the creation and maintenance of a collaborative, high-performing, positive, and engaged workplace culture
Organize the health services of a hospital or healthcare organization. Serve as the assistant point person for all day-to-day functions of the practice
Assist with all strategic business development and operational planning efforts
Help oversee all departments that support the business side of the hospital, with a focus on business financials, growth, and human resources
Ensure company procedures are communicated and adhered to
Work with the Senior Hospital Administrator to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked accurately
Perform other duties and projects as requested by the Medical Director and Senior Administrator.
Education
WHAT WE’RE LOOKING FOR (Essential Qualifications)
AA or bachelor’s degree in a related field or equivalent work experience
A licensed veterinary technician is highly recommended.
2 years of experience in overall operations, financial and facilities management, and/or Human Resources
This includes one year of job-specific experience in a hospital management role within the veterinary or human health industry
Knowledge, Skills, And Abilities
Knowledge of state, federal, and local employment and safety laws and regulations
Proficiency with ADP Workforce One, Microsoft Office Suite
Knowledge of veterinary hospital practices and procedures
Effective verbal, written, and listening communication skills with a client-oriented approach
Leverages interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
Strong time management skills, including prioritizing work and meeting deadlines
Strong critical thinking, judgment, and problem-solving skills
Adapt and remain flexible in changing situations and work environments
Ability to act with integrity, professionalism, and maintain confidentiality
Excellent organizational skills, attention to detail, and ability to manage time well
Handle and maintain sensitive and confidential information with discretion
Working Conditions/Physical Demands
While performing the duties of this job, the team member is regularly required to talk and hear. The team members must frequently use a computer for extended periods. Specific visual abilities are required for this job, including close vision. This position requires walking, standing, and sitting for extended periods. You might need to lift a bag of dog food weighing up to 25 pounds. May require flexible work hours, including evenings and weekends. This is not considered a remote position.
About Lakefield Veterinary Group
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide us in how we work and serve:
Respect
Learning
Do the Right Thing
Wow Service
Fun
If these resonate with you, you’ll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.