What are the responsibilities and job description for the Internal Communications Specialist III position at Lake Trust Credit Union?
- This position is hybrid in Brighton, MI**
Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
Benefits Include
- Financial wellbeing services
- 401(K) matching with up to 5% match
- Reduced health insurance
- Employee wellbeing services
- DE&I initiatives
- Work-life balance
The Internal Communications Specialist is responsible for planning, developing, and executing internal communications that inform, engage, and connect team members across the organization. This role owns internal Credit Union level messaging across multiple channels and ensures consistency, clarity, and alignment with organizational priorities. This is a generalist communications role with accountability for all team forums and internal events where messaging and engagement are central. The role partners closely with the Marketing team to align internal and external narratives while maintaining a strong internal voice. The Internal Communications Specialist serves as a trusted partner to leaders and teams, balancing strategic thinking with hands on execution.
What You’ll Do
- Own the development and execution of internal communications strategies aligned to organizational priorities.
- Plan and deliver clear, timely, and engaging internal communications across a variety of channels.
- Serve as the primary owner of all organization wide team forums including town halls and all hands meetings.
- Develop agendas, messaging frameworks, talking points, scripts, presentations, and follow up communications for team forums.
- Lead messaging for internal events tied to team member engagement, culture, and recognition.
- Partner with leaders and stakeholders to translate complex information into clear internal messages.
- Advise leaders on communication approach, tone, and channel selection.
- Manage and optimize internal communication channels such as intranet, email, collaboration tools, video, and live forums.
- Experience using a wide range of communication channels.
- Strong facilitation and presentation skills.
- Proven ability to manage stakeholders and build trust.
- High attention to detail with strong organizational skills.
- Ability to work independently and manage competing priorities.
- Sound judgment and discretion with sensitive information.
- Analytical mindset with the ability to assess communication impact.
- Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
- Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
- By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.