What are the responsibilities and job description for the Technician, Network I position at Lake-Sumter State College?
Job Summary
The Network Technician I plays a key role in supporting the deployment, installation, and maintenance of network infrastructure across all Lake-Sumter State College campuses. Working under the guidance of the Network Analyst I and reporting to the Director of Technology Infrastructure, this entry-level position is responsible for configuring and installing network switches, wireless access points, VoIP phones, emergency IP speakers, Blue Light phones, and outdoor wireless equipment such as Ubiquiti antennas. Additional duties include organizing telecommunications closets and coordinating with service providers during outages and scheduled maintenance.
This is a full-time, on-site position based across Lake-Sumter State College campuses. Travel between campuses, flexible scheduling.
This position serves as a foundational role with potential career progression to Network Technician II or Network Analyst I, based on demonstrated competencies and institutional needs, and can be reviewed after a year in the role and a positive evaluation. Lake-Sumter State College supports ongoing education in network technologies and provides financial assistance for relevant training programs, and will pay for relevant test certifications.
Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.
Essential Duties & Responsibilities
Responsibilities include, but are not limited to:
- Install, configure, and label network switches, wireless access points, VoIP phones, emergency IP speakers, Blue Light phones, and outdoor wireless gear in adherence to LSSC’s Cable Guidelines
- Perform physical cleanup, organization, and documentation of telecommunications closets
- Assist with cable management, patch panel labeling, rack installations, and structured cabling standards
- Support network deployments and upgrades under the guidance of Network Analyst I
- Drive between campuses to perform installations, maintenance, and troubleshooting
- Maintain inventory of networking hardware, cabling supplies, and consumables
- Provide basic troubleshooting for connectivity issues and escalate complex problems
- Document installation procedures, update network diagrams, and maintain labeling standards
- Collaborate with telecommunications service providers during outages, installations, and service restorations
- Assist with after-hours maintenance, emergency response, and scheduled downtime events
- Maintain a professional and customer-focused approach to service delivery
- Adhere to safety protocols and College policies during all fieldwork
- Participate in the College’s 24x7 support model, providing after-hours assistance as needed to ensure continuous network availability and rapid incident response
- Maintain and expand knowledge of network technologies through continuing education.
- Perform other duties as assigned
Knowledge, Skills, & Abilities
- Ability to install and configure network hardware with precision and attention to detail
- Basic understanding of networking protocols (TCP/IP, DHCP, DNS) and structured cabling standards (TIA/EIA)
- Strong organizational and documentation skills, including labeling and diagramming
- Ability to work independently and follow technical instructions
- Professionalism in working with diverse populations and campus stakeholders
- Effective collaboration and relationship-building skills
- Ability to multitask and meet multiple deadlines
- Adaptability to change and evolving technologies
- Commitment to workplace safety standards and procedures
- Willingness to work flexible hours, including nights, early mornings, and weekends
- Ability to travel between campuses and attend off-site College events as required
ABILITIES/GENERAL:
- Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
- Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
- Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
- Deliver exceptional customer service by fostering a welcoming and supportive environment.
- Present a professional image in words, actions, and attire.
- Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
- Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
- Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement.
- Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
- Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately.
- Effectively manage change and adaptability.
- Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
Minimum Qualifications & Education
- Required:
- High school diploma or GED
- In lieu of a degree, additional recent experience (within the past 3–5 years) may be considered: experience in facilities, audiovisual systems, or telecom support may also be considered.
- Minimum of one (1) year of experience in IT support, structured cabling, or network installation.
- Evidence working with basic networking concepts, hardware installation practices, and troubleshooting techniques
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Preferred:
- Associate degree in Information Technology, Networking, or related field.
Lake-Sumter State College provides a wide range of affordable, competitive, and comprehensive benefits that are a vital part of your total compensation package. These programs are centered around health and wellness, financial security, and professional development.