What are the responsibilities and job description for the Service Desk Associate position at Lake Ridge Bank?
JOB REQUIREMENTS: Apply Description Lake Ridge Bank is seeking a dynamic
professional to join our team as a Service Desk Associate! In this role,
you will provide technical support to end-users, resolving hardware,
software, and network issues. You will also ensure smooth IT operations
and efficient problem resolution. ESSENTIAL RESPONSIBILITIES: IT Support
(75%) \* Provide first-level technical support to end-users via phone,
email, and in-person for hardware and software issues. \* Diagnose and
troubleshoot issues related to computers, mobile devices, peripherals,
and networks. \* Escalate more complex issues to higher-level support
teams or subject matter experts as needed. \* Record, track, and manage
support requests using a ticketing system to ensure timely resolution.
\* Assist with setup, configuration, and maintenance of desktops,
laptops, printers, and other IT equipment. \* Manage user accounts and
permissions through Active Directory, Office 365, or other Bank
applications. \* Install, update, and support software applications for
end-users. \* Perform routine IT maintenance tasks, including software
updates, patch management, and backups. \* Document troubleshooting
steps, solutions, and best practices for future reference. \* Assist
with on-boarding and off-boarding processes for employees, including
equipment setup and access permissions. \* Maintain knowledge of IT
policies and procedures, ensuring compliance with security protocols and
company standards. \* Provide exceptional customer service, maintaining
a friendly and professional attitude at all times. \* Participate in IT
projects, such as hardware refreshes, software rollouts, and system
upgrades. System Administration (15%) \* Provide system administration
for Bank applications as assigned. \* Perform server maintenance
including application and operating systems updates on servers \*
Configure and troubleshoot workstations, laptops, printers, network
Equipment And Mobile Devices Per IT Standards Other Responsibilities
(10%) \* Participate in Business Continuity planning and testing \* Some
physical installation of network devices and other\... For full info
follow application link. The State Bank of Cross Plains values a diverse
workforce and is an Affirmative Action/Equal Opportunity Employer.
Minorities, Females, Veterans and Individuals with Disabilities
encouraged to apply. Consistent with State Bank of Cross Plains\'
commitment to employ and advance qualified individuals with
disabilities, State Bank of Cross Plains provides reasonable
accommodation to apply for or perform a job. Some examples of reasonable
accommodation include alternate methods to apply, provide documents in
an alternate format, altering work procedures, specialized equipment or
use of an interpreter. If an individual needs reasonable accommodations
to apply or perform a job here at State Bank of Cross Plains, please
contact Human Resources at (608) 849-2700 or email us. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A410CAA349AD4008
professional to join our team as a Service Desk Associate! In this role,
you will provide technical support to end-users, resolving hardware,
software, and network issues. You will also ensure smooth IT operations
and efficient problem resolution. ESSENTIAL RESPONSIBILITIES: IT Support
(75%) \* Provide first-level technical support to end-users via phone,
email, and in-person for hardware and software issues. \* Diagnose and
troubleshoot issues related to computers, mobile devices, peripherals,
and networks. \* Escalate more complex issues to higher-level support
teams or subject matter experts as needed. \* Record, track, and manage
support requests using a ticketing system to ensure timely resolution.
\* Assist with setup, configuration, and maintenance of desktops,
laptops, printers, and other IT equipment. \* Manage user accounts and
permissions through Active Directory, Office 365, or other Bank
applications. \* Install, update, and support software applications for
end-users. \* Perform routine IT maintenance tasks, including software
updates, patch management, and backups. \* Document troubleshooting
steps, solutions, and best practices for future reference. \* Assist
with on-boarding and off-boarding processes for employees, including
equipment setup and access permissions. \* Maintain knowledge of IT
policies and procedures, ensuring compliance with security protocols and
company standards. \* Provide exceptional customer service, maintaining
a friendly and professional attitude at all times. \* Participate in IT
projects, such as hardware refreshes, software rollouts, and system
upgrades. System Administration (15%) \* Provide system administration
for Bank applications as assigned. \* Perform server maintenance
including application and operating systems updates on servers \*
Configure and troubleshoot workstations, laptops, printers, network
Equipment And Mobile Devices Per IT Standards Other Responsibilities
(10%) \* Participate in Business Continuity planning and testing \* Some
physical installation of network devices and other\... For full info
follow application link. The State Bank of Cross Plains values a diverse
workforce and is an Affirmative Action/Equal Opportunity Employer.
Minorities, Females, Veterans and Individuals with Disabilities
encouraged to apply. Consistent with State Bank of Cross Plains\'
commitment to employ and advance qualified individuals with
disabilities, State Bank of Cross Plains provides reasonable
accommodation to apply for or perform a job. Some examples of reasonable
accommodation include alternate methods to apply, provide documents in
an alternate format, altering work procedures, specialized equipment or
use of an interpreter. If an individual needs reasonable accommodations
to apply or perform a job here at State Bank of Cross Plains, please
contact Human Resources at (608) 849-2700 or email us. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A410CAA349AD4008