Slot Attendant

SUMMARY: The primary responsibility of this position is to provide exceptional customer service to guests and promote positive guest relations.

DUTIES AND RESPONSIBILITIES:
1. Responds to guest requests, provides information and assists guests in a timely manner.
2. Assists guests on how to play and read machines.
3. Responsible for filling empty machine hoppers and contacting security according to operating procedures.
4. Delivers all hand payouts or jackpots to guests after completion of all necessary forms in relationship to hand payouts or jackpots.
5. Performs minor slot machine maintenance and repairs such as unjamming hoppers or repairing minor slot machine malfunctions.
6. Ensures compliance with State, NIGA regulations and Minimal Internal Control Standards.
7. Notifies supervisor, security or facility administrator of situations that may affect guests, associates or the Lake of the Torches Resort Casino.
8. Performs other duties as assigned.

SUPERVISION RECEIVED: Receives direction and supervision from the Slot Supervisor and Slot Manager or Slot Assistant Manager on a daily basis

POSITION RELATIONSHIPS:
Internal: Frequent contact with associates at all levels within all departments of the organization.
External: Continual and extensive contact with guests and visitors.

EDUCATION: A High School education or equivalent.

EXPERIENCE: Experience in a customer focused environment is required.  Prior experience within a gaming environment is highly desirable.

KNOWLEDGE, SKILLS AND ABILITIES: Must possess excellent interpersonal, communication and customer service skills. Must be able to accurately handle money and exhibit basic math skills. Must maintain a professional demeanor in stressful situations as necessary. Experience with PC’s and related software is preferred.

WORKING ENVIRONMENT:
1. Work Conditions: The majority of position responsibilities are performed on the gaming floor with exposure to differentials in temperature.
2. Exposure to Hazards: May be exposed to situations where spills, wet floors, or guest behaviors may create undesirable conditions.
3. Physical Requirements: Must be able to walk, sit, stand, bend or lift for extended periods of time.

LICENSE REQUIREMENTS: Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission.

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Slot Attendant to perform in both a professional and personable manner.  The manner in which the employee relates to fellow employees, guests and visitors is considered parallel in importance to technical knowledge and ability.  Respect and consideration given to the dignity of each guest, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must be able to work irregular hours, weekends, holidays and be available for call in to work on short notice. Must attend all mandatory meetings and attend departmental training and development sessions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by an individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills. Management reserves the right to revise the position description and to require that other tasks be performed if or when the position changes.