What are the responsibilities and job description for the Certified Personal Trainer position at LAKE NONA H&W OPERATIONS LLC?
INTEGRATED WELLNESS PARTNERS JOB DESCRIPTION
Certified Personal Trainer
MAIN FUNCTION:
The Personal Trainer (PT) is a key member of the Fitness and Wellness Department Team. Must display a concentrated knowledge of specific health and wellness related matters including but not limited to delivering exercise prescriptions to varying age and ability levels, conducting pre-activity assessments, administering health and fitness focused programming and providing a structured system designed to support and motivate members in their wellness journey. Experienced in executing a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing. This is inclusive of delivering safe and effective exercise prescriptions protocols and employing basic lifestyle and behavior management principles. Must be able to oversee and apply the department’s health-risk stratification policy to ensure all clients safe initiation of exercise in the center. The PT is part of the Fitness Team and will assist in revenue generating programs, thus it is paramount this position exhibits excellent leadership, effective communication, exemplary customer service-related skills, and leading by example through delivering Fitness and Wellbeing services.
DEPARTMENT: Fitness and Wellness
REPORTS TO: Personal Training Manager
DIRECT REPORTS: None
POSITION EXPECTATIONS:
Applied (Programming)
- Competent in overseeing and executing a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing.
- Competent in overseeing and executing a comprehensive pre-activity screening process, including executing the center’s health risk stratification policy, on a daily basis.
- Demonstrates ability to create, execute, and modify an effective and appropriate exercise prescription (and/or basic behavioral, lifestyle management plan as needed) based on the pre-activity screening findings for general and special populations.
- Able to effectively document client assessments, progress, and achievement and professionally communicate such to the member/client.
- Committed to providing the best services possible by assuring self and staff maintain current certifications, attending continuing education seminars, and reviewing industry literature.
Administrative (Operations)
- Demonstrates competency in managing and administering client scheduling, client contacts, member tracking software, and managing the My Wellness Cloud Portal (or similar).
- Provides an experience to clients in a way for fitness services to exceed the member’s expectations.
- Provides oversight to the center’s quality assurance practices for all department services to ensure program delivery, as well as the environment, is safe and effective.
- Able to effectively document client assessments, progress, and achievement and professionally communicate such to members and clients.
- Oversee and routinely complete the department’s daily task check sheet as assigned.
Customer Relations/Team Performance
- Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
- Assist in addressing member concerns regarding fitness services and provide prompt and member- friendly follow up.
- Provides general supervision for clients participating at the facility. Is committed to providing a safe, clean and organized environment and delivers customer service excellence.
- Demonstrates the ability to safely operate and oversee all equipment and services related to the Fitness and Wellness Department or other assigned tasks.
- Proficient with all current facility policies and procedures and ensures all operations and practices of the department satisfy those policies and procedures.
General
- Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
- Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan
- Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
- Accepts constructive criticism/direction and effectively changes own performance.
- Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.
Implementation Date: 11/2021
Approved By: Integrated Wellness Partners
Revision Dates (Corporate):
Revision Dates (Center): 11/2021
Disclaimer:
The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required.
Qualifications:EDUCATIONAL REQUIREMENTS:
- Bachelor's Degree
HIRING REQUIREMENTS:
- Demonstrated success in providing fitness services and excellent customer service within IWP
- NCCA Certifications such as, but not limited to: NATA- AT; ACSM- EP/CPT, NASM- CES, BLS/AED
- Pass Background Check
- Eligible to work in the United States
PREFERRED SKILLS AND ATTRIBUTES:
- Excellent time management and organizational skills
- Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate
- Excellent leadership qualities needed to build and manage a team in a performance-driven environment.
- Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.
- Bachelor’s Degree in pertinent field of study