What are the responsibilities and job description for the Lake Mason RV Park - Campground Manager position at Lake Mason?
Heartland Parks is a family-owned organization that prioritizes people—our employees, guests, and investors alike. We foster a positive, supportive workplace culture that values open communication, employee recognition, and team engagement through company events and celebrations.
Position Overview
Heartland Parks is seeking a motivated, professional, and detail-oriented RV Park General Manager to oversee operations at Lake Mason Campground. This resort features RV campsites and vacation rentals. The ideal candidate is highly organized, people-focused, adaptable, and committed to delivering exceptional guest experiences.
This role is responsible for the day-to-day operations and long-term profitability of the resort, including administration, marketing, maintenance coordination, and staff management. The General Manager serves as the primary point of contact for current and prospective guests, both in person and by phone.
Key Responsibilities
- Oversee all resort operations to ensure a superior guest experience
- Respond promptly and professionally to guest inquiries and resolve issues
- Enforce resort rules, policies, and security procedures
- Accurately post payments, balance receipts, and prepare bank deposits
- Manage collections for delinquent accounts
- Monitor operating budgets and ensure fiscal responsibility
- Coordinate with the Facilities Manager to maintain property and equipment
- Collaborate with the Marketing team to increase occupancy and brand awareness
- Partner with Human Resources on staff hiring, training, and development
- Support capital improvement and expansion projects
- Prepare and submit management reports as requested
- Ensure compliance with federal, state, and local regulations, including fair housing laws
- Perform additional duties as assigned
- Ensure every guest departs with a positive experience
Qualifications
- High school diploma or GED required
- Minimum of 2 years’ experience in property or resort management
- Minimum of 2 years’ supervisory experience
- Working knowledge of property maintenance
- Basic understanding of accounting principles
- Proficiency with office software, including Google Workspace
- Strong problem-solving skills with the ability to adapt to changing priorities
- Results-driven, entrepreneurial mindset
- Reliable, ethical, energetic, and professional demeanor
Compensation & Benefits
This position offers a competitive salary and comprehensive benefits package, including:
- Health, dental, and vision insurance
- 401(k) with company match
- Profit sharing
- Paid time off
- Flexible spending account
- Employee discounts
Use of an on-site RV space with utilities may be negotiated as alternative compensation in exchange for a reduced base salary. Work schedule may vary based on resort needs.
Additional Information
- A full criminal background check is required upon offer of employment
Location Requirement
- Briggsville, WI 53952 — Candidates must reliably commute or relocate prior to start date
Required Experience
- Supervisory experience: 2 years
- Hospitality or resort management experience: 2 years
Job Types: Full-time, Seasonal
Work Location: In person