Inventory Specialist FT

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

Essential Functions:

Inventory Management & Merchandising

• Accurately receive and check in inventory against purchase orders and packing slips.

• Properly price incoming products, place merchandise on the sales floor, and restock to maintain full displays.

• Maintain appropriate signage and ensure display presentations meet premier hospitality standards.

• Monitor and rotate stock in Hotel Markets; assess inventory needs, ensure cleanliness, and transfer merchandise as needed.

• Manage and report damaged or unreceived goods; create and follow up on vendor claims.

• Notify the Director of Retail when inventory levels are low and items need reordering.

• Assist Director of Retail with Annual Physical Inventory; reconcile variances and report to Accounting.

Vendor Coordination & Supply Management

• Order and pick up supplies and merchandise from local vendors and suppliers.

• Oversee pickups and deliveries to ensure timely and accurate inventory flow.

Point of Sale & Financial Transactions

• Maintain POS systems for campus-wide retail outlets (Square – Gifts & Grounds and Recreation).

• Process POS transactions, approve refunds/voids, and implement change orders (cash) for all locations throughout the day.

Store Operations & Guest Services

• Assist with opening and closing procedures.

• Fulfill guest special orders and shipments.

• Ensure overall orderliness and cleanliness of store environments.

• Collaborate with the Director of Retail on merchandising strategies for non-food items.

Professional Standards & Safety

• Demonstrate excellent hospitality skills in all guest and team interactions.

• Comply with all safety policies, practices, and procedures; report unsafe conditions to supervisor or HR.

• Perform other duties and responsibilities as assigned.

Knowledge, Skills and Abilities:

• A combination of education and experience equivalent to 1-2 years or an Associate's in Business, Hospitality or Retail related field. 
• Hospitality experience strongly desired.
• Excellent time management skills.
• Above average math skills required.  Must exhibit accuracy and ability to be detail oriented with all reporting and transactions.
• Must have the ability to communicate clearly and effectively.  Demonstrated client relation skills, and a commitment to providing responsive and conscientious customer service.
• Working knowledge and experience with POS and inventory management systems. 
• Proficient with Microsoft Office and Google Workspace.
• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
• Ability to read and comprehend instructions, short correspondence, emails, and memos.
• Ability to interact with a wide range of people in varied situations, and calmly and professionally address guest complaints or concerns.
• Able to receive a variety of customer, client and employee questions, and know where and how to resource information to provide accurate and timely responses.
• Local travel required. Must have a valid driver’s license and be willing to transport supplies using LJA vehicle or personal vehicle with reimbursement for mileage.

Working conditions:

• Moderate physical activity performing at times strenuous type work.
• Well-lighted, heated and/or air-conditioned retail store setting with adequate ventilation; moderate noise.
• Physical demands: able to lift, push, pull or otherwise reposition up to 50 pounds, manual dexterity sufficient to reach, and handle items to include hot equipment.
• Manual dexterity to perceive attributes of objects and materials.
• Climb, balance, stoop, kneel; frequently moves about, able to stand and walk for extended periods.
• At times, be outdoors in all weather conditions.
• Vision: must be able to see close with good vision to perform daily duties.

Lake Junaluska is an Equal Opportunity Employer