LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

Essential Functions

• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality, consistently striving to “exceed guest expectations” in every interaction.

• Arrive on time to all scheduled events and maintain an accurate, up-to-date knowledge of the daily work list and event setup needs.

• Set up and prepare banquet and dining spaces prior to each event as specified in the Banquet Event Orders (BEOs), including tables, chairs, linens, water/cups, notepads, pens, and any additional equipment or décor as requested.

• Provide attentive, pleasant, and efficient wait service to guests during banquets, regular dining, and special events and functions, following posted duties for each meal or occasion.

• Maintain cleanliness of all serving, dining, and event areas throughout service; break down and reset event spaces following the conclusion of each function.

• Uphold grade “A” health and sanitation standards at all times, ensuring the safety and well-being of guests and fellow staff.

• Transport tables, chairs, food carts, and other event equipment between buildings and spaces as needed to support seamless event operations.

• Monitor event spaces, service equipment, and work areas to ensure they are in good working order and safe for public use; report any missing or out-of-service items to the supervisor promptly.

• Respond promptly and positively to last-minute service requests, maintaining a gracious, can-do attitude to ensure the best possible guest experience in every situation.

• Wear and maintain a clean, pressed staff uniform at all times while on duty, including a visible name tag.

• Comply with all safety policies, practices, and procedures and report any unsafe activities or conditions immediately to the supervisor or the Human Resources department.

• Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

• Requires any combination of education and experience equivalent to a high school diploma and 1-3 months relevant food service experience. Hospitality background strongly desired. 

• Hospitality experience strongly desired.

• Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.

• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

• Ability to read and comprehend instructions, short correspondence, emails, and memos.

• Ability to effectively present job related information upon request to customers, clients, and employees of the organization. 

• Proven organizational skills and interpersonal skills are required.  

• Ability to solve practical problems and handle a variety of customer, clients and employee questions. 

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.

• Must be willing to work a flexible schedule

Working conditions

• Moderate to physical activity work.

• Well-lighted, heated and/or air-conditioned indoor kitchen/dining room setting with adequate ventilation; with moderate to loud noise.

• Physical demands: able to lift up to 50 pounds, manual dexterity sufficient to reach/handle items 

• Works with the fingers and perceives attributes of objects and materials 

• Climb, balance, stoop, kneel; frequently moves about, able to stand and walk for extended periods, 

• At times, be outdoors in all weather conditions. 

• Must be able to frequently move from building to building pushing food carts and/or carrying objects up to 50lbs.

• Vision: must be able to see close, have good vision to perform daily duties.

• Monday through Sunday, nights, weekend, holiday, OT, as needed.

Equal Opportunity Employer