Community Support Associate

The Community Support Associate (CSA) provides direct, day-to-day support to residents in a treatment setting. This role focuses on helping clients develop life skills, maintain safety and structure, and engage positively in treatment, community activities, and daily routines. The CSA works collaboratively with clinical staff to promote recovery, stability, and personal growth.

Key Responsibilities

Resident Support & Engagement

• Provide consistent supervision, guidance, and emotional support to clients

• Build positive, professional relationships that promote trust and accountability

• Assist clients with daily living activities, routines, and personal goals

• Encourage participation in treatment groups, educational sessions, and recreational activities

Program & Community Support

• Support the implementation of treatment plans as directed by clinical staff

• Facilitate or assist with structured activities, groups, and community outings

• Model appropriate behavior, communication, and coping skills

• Help maintain a structured, therapeutic, and respectful environment

Safety & Crisis Management

• Monitor client behavior to ensure safety and compliance with program rules

• Respond appropriately to crises, conflicts, or behavioral concerns using de-escalation techniques

• Follow all safety protocols, emergency procedures, and reporting requirements

Documentation & Communication

• Accurately document observations, incidents, and resident progress

• Communicate effectively with supervisors, clinicians, and team members

• Participate in staff meetings, trainings, and shift handoffs

Administrative & Facility Duties

• Assist with medication supervision as permitted by policy and training

• Maintain cleanliness and organization of shared living spaces

• Transport clients to appointments or activities when required (if applicable)

Qualifications

Required

• High school diploma or GED

• Ability to work with individuals experiencing mental health challenges, substance use disorders, or behavioral concerns

• Strong communication, problem-solving, and interpersonal skills

• Ability to remain calm, professional, and supportive in high-stress situations

• Availability to work evenings, weekends, holidays, and overnight shifts as needed

Preferred

• Previous experience in residential treatment, behavioral health, or social services

• CPR/First Aid certification (or willingness to obtain)

Physical & Work Requirements

• Ability to stand, walk, and remain active for extended periods

• Ability to lift or assist up to 50 as needed

• Comfortable working in a 24/7 residential care environment

Core Competencies

• Empathy and professionalism

• Team collaboration

• Cultural sensitivity and inclusivity

• Reliability and accountability