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Crisis Counselor - Crisis Care Program (Full-time)

Lake County
Waukegan, IL Full Time
POSTED ON 6/26/2026
AVAILABLE BEFORE 8/26/2026
The Counselor II is a valuable member of our Crisis Care Team who provides crisis intervention services to clients via the crisis hotline, in-person, and clients in the inpatient residential unit. Evaluate and assess clients for level of care. Prepares and implements treatment plans with clients.  Provides therapeutic and supportive services to clients, including individual, group, and case management.  Responsible for unit coverage and emergency telephone interventions.

To be successful in this role, we are looking for someone who
  • Provides direct crisis intervention services to clients, including organizing and facilitating individual and group treatment and activities, supervision of the milieu, and case management and outreach. 
  • Provide an atmosphere of customer service assuring that clients are treated in a friendly and respectful manner.  
  • Ability to speak kindly and provide direction on crisis calls and in respite care.
Scheduled Hours: 40 hours a week 
  • 10am - 6:30pm
  • Rotating weekends
  • $5.00 per hour shift differential for working hours deemed eligible for shift and weekend premium
  • Develop clients’ abilities to problem-solve interpersonal conflicts.
  • Collaborates with clients and the treatment team to develop, review, and update treatment goals and referrals both internally and externally.
  • Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.
  • Provides education and direction to clients, family members and/or significant others.
  • Organizes and participates in treatment-related clinical conferences and staffings on assigned clients.  Reports client progress, behavior problems, or need for medication evaluation to program supervisors/physicians/psychiatrists regularly.
  • Participates in staff meetings, in-service training, and seminars to facilitate professional growth and maintain licensure if required.
  • Conducts crisis intervention/evaluation/referral to persons who present themselves at the program.
  • Performs initial evaluations and assessments of potential clients regarding their appropriateness for participation in the program. Provides ongoing assessment of client’s progress/growth.
  • Provides coverage of the unit/site, ensuring 24-hour coverage is maintained at all times.
  • In outpatient programs, provides weekend or evening coverage as required.
  • Bachelor’s degree in a related field, or
  • Bachelor’s in any field and two (2) years’ experience, or
  • High School diploma or GED and five (5) years’ experience
  • Must possess a valid driver’s license. 

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. 

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Salary.com Estimation for Crisis Counselor - Crisis Care Program (Full-time) in Waukegan, IL
$41,410 to $54,315
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