Clerk - Women's Residential Services

General Description

The Clerk is a valuable member of our Women's Residential Services Team who, under direct supervision, performs work of moderate difficulty in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques, and procedures. Performs associated clerical support to include telephone contact, inventory control, and record keeping.

To be successful in this role, we are looking for someone who

• Dependable, compassionate and empathetically
• Accurate and pay attention to detail
• Able to handle and assist in multiple tasks

• Tuesday- Saturday (4PM-8PM)

Essential Functions

• Schedules appointments for clients and provides reminder calls for Provider appointments.
• Handle telephone inquiries, making appropriate referrals to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies as appropriate.
• Translates for Spanish-speaking clients (in clinic, home or jail).
• Types correspondence, memoranda, forms and statistical reports.
• Documents any missed appointments in the medical record and telephones or sends letters to assist patients to reschedule appointments.
• Translates written educational materials and other documents from English to Spanish.
• Maintains office and educational materials inventory.
• Assists in making appointments of clients when referred out of the LCHD/CHC.
• Assists provider and clinic staff with translation when requested.
• Serves as a receptionist when directed.

Knowledge Skills Abilities and Education Required

• Requires a High School Diploma or GED.
• Good knowledge of computers and Microsoft products.
• Able to operate office equipment not limited to the phone, copier/fax, etc.
• Possess a valid driver's license.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.