Home Health Care Scheduler (full-time, in person)

Job Title: Scheduling Coordinator

Schedule: Monday through Friday from 8:00am to 5:00pm (with one to two nights on call required)
Location: Livonia, MI (with occasional travel to Sterling Heights as needed)

Summary/Objective

Under the direct supervision of the Division Manager this position is responsible to provide a high level of customer service to the caregivers. Manages all functions of scheduling to include ensuring schedules covered with trained personnel, document missed visits, changes and coverage and communicates to clients and caregivers’ expectations of visit. Independent judgment is required to plan, prioritize and organize workload, recommends changes in office practices or procedures.
 
Essential Functions
Scheduling
•    Cover schedules with the most qualified and best fit for the client based on client feedback and employee experience. 
•    Cover open shifts on a daily basis to include call off’s, changes in schedule, etc.
•    Communicate changes in schedule or employee to the client 
•    Ongoing communication with the client in the event of a schedule is not covered.  Offer options to include changing schedule, alternative employee, etc. 
•    Contact employee and client in the event the employee does not clock in timely.
•    Assist employees with clocking in and out 
•    After orientation complete, meet with each new employee to discuss availability, location preference and experience.  Assign schedule as necessary. 

Administrative
•    Document all changes in schedule or employee.
•    Daily reporting in regards to missed visits, open cases and open shifts.
•    Document refusal of cases or shifts by employees.  
•    Manage and communicate corrective actions per company policy.
•    Maintain all files, electronic and paper. 

Additional 
•    Reports all complaints, concerns, hospitalizations to appropriate personnel. 
•    Review resumes and prescreen candidates for management to review. 
•    Build relationships through ongoing conversation with the clients and employee for a better level of customer service.
•    Ensure all policies and procedures are followed by clients, employees and staff. 
•    Additional tasks as assigned. 
 
Position Type and Expected Hours of Work
This is a full-time position, and hours or work and days are Monday through Friday from 8:00am to 5:00pm with a one-hour lunch. One to two nights of on-call is required. 
 
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear.  This is largely a sedentary role; however, travel to client’s homes for initial visits is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
 
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
 
Required Education and Experience
•    High school diploma or equivalent.
•    Previous administrative & customer service experience. 
•    Excellent communication skills- written and verbal
 
Preferred Education & Experience
•    Associates degree in related field preferred.
•    Prior scheduling in a homecare environment preferred.
•    Prior medical/caregiving experience
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

EOE

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