End User Services Architect

Position: End User Services Architect

Location: Dallas, TX (Onsite)

15 years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting, Azure Active Directory, Conditional Access, and Identity Protection, Microsoft SharePoint, Citrix, Knowledge of Microsoft 365 security and compliance center, Microsoft EntraID, Familiarity with Windows Autopilot and Endpoint Analytics.

Deep expertise in Microsoft 365 services, Intune, Azure, Active Directory.

Proficiency in Citrix, Microsoft Teams, Cisco Call Manager.

Knowledge of Audio Video Conference room Devices (Neat & Creston) and Power Platform.

Ability to align IT solutions with business goals.

Effectively assist with the relationships across Service Delivery operations teams for the duration of the engagement Central point of contact for customer s business/development groups or vendors requiring assistance in resolving problems in the environment.

Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem and change management.

Monitors problem, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.

Directs Service Delivery resources in the resolution/prevention of problems where necessary. Exposure / Experience in Project management Activities, Presenting and designing technical solutions.

Provide consulting and/or SME scoping assistance to Solutions as needed.