What are the responsibilities and job description for the End User Services Architect position at Cynet Systems?
Job Details
We are looking for End User Services Architect for our client in Dallas, TX
Job Title: End User Services Architect
Job Type: Contract
Job Description:
- The Enterprise Architecture Consultant will design and develop IT solutions aligned with business objectives, provide guidance on IT optimization, and deliver enterprise architecture roadmaps.
- The role involves supporting business transformation, pre-sales activities, and ensuring solutions meet both IT and business vision.
- The consultant will leverage expertise in Microsoft 365, Azure, Citrix, and related technologies to drive alignment, governance, and process improvement.
- Design and develop Enterprise Architecture solutions aligned with business objectives.
- Provide solutions for IT optimization, business-aligned IT, enterprise architecture, roadmap creation, transformation, business/product acquisition, and mergers.
- Create technical strategies for implementation and roadmaps.
- Participate in RFP/RFI, due diligence, pre-sales support, and oversee POCs.
- Ensure solutions meet customer IT and business vision.
- Perform engagement-level delivery governance.
- Leverage expertise in Microsoft 365, Azure, Citrix, and other technologies to drive IT optimization and business alignment.
- Serve as central point of contact for customer business/development groups or vendors to resolve environment issues.
- Ensure ITIL compliance for incident, problem, and change management.
- Monitor problem, change, and incident queues, enforcing root cause analysis and quality targets.
- Direct service delivery resources in resolution/prevention of problems as needed.
- Provide consulting and/or SME scoping assistance for solutions.
- Provide mainframe consulting services including needs analysis, design, proposal influence, and implementation.
- Analyze, document, and report client requirements while providing technical guidance.
- Deliver formal presentations at different organizational levels.
- Resolve escalations, incidents, and non-conformances in adherence to quality, process, and SLA norms.
- Mentor and train juniors and provide process and service improvement initiatives.
- Update domain knowledge and skills regularly.
- Complete assigned deliverables within agreed timelines.
- Facilitate process piloting, tailoring, and quality audits.
- Identify gaps in existing processes and ensure compliance with process norms.
- Deep expertise in Microsoft 365 services, Intune, and Azure Active Directory.
- Proficiency in Citrix, Microsoft Teams, Cisco Call Manager.
- Knowledge of Audio/Video conference room devices (Neat, Crestron) and Power Platform.
- Ability to align IT solutions with business goals.
- Experience in project management, presenting, and designing technical solutions.
- Familiarity with SOWs, SLAs, and performance management metrics.
- Strong interpersonal, presentation, and communication skills.
- Proactive self-starter capable of managing time and tasks independently.
- Ability to listen to business needs and craft comprehensive solutions.
- 15 years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting, Azure Active Directory, Conditional Access, Identity Protection, Microsoft SharePoint, Citrix.
- Knowledge of Microsoft 365 Security and Compliance Center, Microsoft EntraID.
- Familiarity with Windows Autopilot and Endpoint Analytics.
- ITIL MASTER Certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
- Microsoft Certified: Teams Administrator Associate.
- Microsoft Certified: Azure Solutions Architect Expert.
- Microsoft Certified: Enterprise Administrator Expert.
- Citrix Certified Associate Virtualization (CCA-V).
- Microsoft Certified: Power Platform App Maker Associate.
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