What are the responsibilities and job description for the Concierge Medical Receptionist position at Laguna Dermatology?
Job Description
Job Description
Laguna Dermatology stands as a distinguished private practice, dedicated to delivering top-tier specialty cosmetic, medical, and surgical care to patients spanning all age groups. Currently, we are actively seeking a dynamic Patient Care Coordinator who can elevate our commitment to delivering unparalleled customer service to our valued patients. Amidst our bustling workflow, we are in search of an individual adept at maintaining the seamless operation of our practice. At this time we are seeking a full-time role, catering to diverse schedules. If your fervor lies in offering exceptional patient care and collaborating with individuals, we encourage you to seize this opportunity and submit your application today!
Benefits :
Full-time : Monday - Friday : 9 : 00am - 5 : 00pm
Health insurance benefits (medical)
Paid holidays
Work setting : Clinic
In-person
Responsibilities
Requirements
Adhere to punctuality for your assigned shift.
Adhere to our uniform policy by dressing in professional attire, as outlined in our guidelines, which includes business attire and / or scrubs. Maintain a professional appearance for hair, makeup, and nails.
Thoroughly follow the Standard Operating Procedures for opening and closing the facility each day.
Effectively handle appointment scheduling, modifications, and cancellations with precision. Take charge of the schedule and accurately generate invoices. Prior to checkout, assist clients in checking their reward program points or enrolling new clients in the program.
Assume responsibility for enrolling new patients in the membership program, offering comprehensive information about all company initiatives to all clients.
Exude a friendly, vibrant, and relatable demeanor. Extend a warm welcome to all individuals entering and exiting our premises. Rise from your seat, address them by their name, introduce yourself with your name and title, and extend offers of coffee and water
Dress professionally in accordance with our uniform policy; business attire and / or scrubs. Hair, makeup and nails all professional.
- Provide detailed descriptions of treatments, packages, services, facility features and hours of operation
Answer the phone promptly (3 rings) and use the patient’s name throughout the phone conversation. Upbeat, very personable and treats client like a friend.
Actively promote the treatments, services, and retail, as well as programs, promotions and / or discounts available.
Achieve social media goals of 5 reviews per month on Yelp or Google.
Some of your duties will include :
Making sure patients feel welcome as soon as they walk in the door
Pleasantly answering questions and making appointments for existing and potential clients
Reviewing and organizing patient medical charts for accuracy and authenticity
Using your friendliest phone voice to answer incoming calls, setting up appointments, take messages, complete outreach to patients (some re-engagement required)
Assisting in opening and closing the office
Understanding and respecting patient privacy laws
Required Skills
If these sound like you, please apply!
You effortlessly build rapport and connect with a diverse range of individuals.
Your boundless energy is infectious, and people feel invigorated in your presence.
You possess a deep admiration for the talents of others and thrive in collaborative problem-solving.
Your commitment to your word is unwavering – you follow through without excuses.
Your reputation for honesty and uprightness is renowned. The concept of "not my problem" or "not my responsibility" is foreign to you.
Your readiness to assist knows no bounds – you readily lend a hand.
You approach your work with a sense of pride and proprietorship, consistently delivering excellence. Gratitude flows openly from you towards those around you.
You perceive yourself as an indispensable contributor to the success of your team.
Embracing new knowledge is second nature, and you quickly master fresh skills. Witnessing the happiness and growth of others brings you joy, and you wholeheartedly support their journey towards success.
Ability to commute / relocate :
Laguna Hills, CA 92653
Newport Beach, CA 92660
Reliably commute or planning to relocate before starting work (Required)
Experience :
Concierge service : 2 year (Preferred)
Effective communication
Must be able to multi-task and have attention to detail
