What are the responsibilities and job description for the Aesthetic Patient Care Coordinator position at Laguna Dermatology?
We are actively hiring for our two locations. The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting medical aesthetic practice products, procedures, and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures, and products, meeting and exceeding the goals of the physicians, and implementing strategic plans that meet the patient's needs. You should have a strong sales background, not be afraid to cold call, and continuously follow up with leads for conversion. You should be comfortable handling patient objections and not be afraid to learn new sales skills. You will work closely with our providers and need to be very organized.
Responsibilities
Duties and Responsibilities :
- Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals.
- Accomplishes conversion and expansion objectives by :
o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation.
o Continually working on skills such as patient needs assessment, building rapport, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives.
o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients.
o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care.
o Being fully informed and abreast of all financing options available.
o Following all standard protocols for unclosed consultations timely.
o Conducting confirmation calls, follow up emails, and post treatment consultations.
o Conducting quarterly retention analysis reports and developing strategic plans.
o Tracking monthly consults to conversion rations for quantitative analysis.
o Implementing all marketing plan initiatives and programs offered within the practice.
o Making recommendations for marketing plans and promotions that attract and retain patients.
o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs.
o Work closely with management and marketing department.
o Proper use of EMRand or all patient management software systems and running monthly analytical reports based on business.
o Tracking success of marketing campaigns and return on investment for each initiative.
o Tracking personal performance and activities related to the physician’s surgical goals, as well as the office overall goals for non-surgical and skin care treatments.
o Assisting the front desk with their day to day on an “as needed” basis.
o Communicating in a friendly, personal and respectful manner with all patients and staff members.
o Making quick and timely responses to all personal and patient inquiries.
Required Skills
Position Requirements :
Education and Experience Requirements :
