Pool Attendant

POSITION OVERVIEW 
Maintain the cleanliness and organization of the pool area, ensuring chairs, tables, and pools are prepared and fully stocked with towels prior to opening and consistently throughout the day to support exceptional guest satisfaction.

DUTIES AND RESPONSIBILITIES   
•    Greet all guests and offer towels along with food and drink menus.
•    Assist server and bartender with food orders.
•    Pick up food from kitchen and deliver to guests in a friendly and professional manner according to FORBES and Ranch LB standards.
•    Clear food and beverage dishes as needed and at the completion of their meal.
•    Set up and break down pool chairs and umbrellas.
•    Constant walk-through of pool area to make certain it is clean (no trash on the grounds) and tidy.
•    Fold and restock towels and remove dirty towels from towel bins.
•    Take out trash as needed.
•    Ensure all pool chairs are in a clean and orderly fashion.
•    Have complete knowledge of items sold at the pool bar and their prices.
•    Inspect entire pool area replacing any missing items and/or repairing (when possible) any items needing attention. (i.e. umbrellas, chairs, menus).
•    Ensure pool area is occupied by resort guests only. 

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.  

SUPPORTIVE FUNCTIONS  
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch:

•    Adhere to and enforce ALL Pool Safety Rules.
•    Perform exceptional communication skills throughout all functions of the job (i.e. guests, department managers and fellow team members).
•    Make guests requests your top priority.
•    Adhere to The Ranch safety standards.
•    Perform other duties and handle projects as assigned by Managers and Supervisors. 
 

REQUIREMENTS FOR THE POSITION 
Education and Licensing: 
•    High school or equivalent education required. CPR Certification preferred.

Skills and Experience:
•    Customer Service experience and previous Hospitality experience preferred. 

Grooming
•    All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
•    Must be able to speak, read, write and understand the primary language(s) used in the workplace.
•    Must be able to read and write to facilitate the communication process.
•    Requires good communication skills, both verbal and written.
•    Must possess basic computational ability.
•    Must possess basic computer skills.
•    Knowledge of The Ranch operations, its services, and facilities.

PHYSICAL DEMANDS
•    Most work tasks are performed outdoors. Must be able to work in extreme weather conditions including extreme cold and heat, wind and rain, etc.
•    Position requires walking; must be able to stand and exert well-paced mobility for up to 6 hours in length.  Length of time of these tasks may vary from day to day and task to task.
•    Must be able to exert well-paced ability to reach different locations and other departments of The Ranch on a timely basis.
•    Must be able to bend, stoop, squat, and stretch to fulfill cleaning and stocking tasks.
•    Must be able to lift up to 30 lbs. On a regular and continuing basis.
•    Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
•    Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
•    Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
•    Requires manual dexterity to use and operate all necessary equipment.
•    Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Other:
Regular attendance is essential to the successful performance of this position.  Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.  In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.  Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.  This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under their supervision.

Equal Employment Opportunity Policy Statement
The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. 
This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. 
The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence.
Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.
All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.

Salary : $17