Golf Team Member

POSITION OVERVIEW
To provide optimal customer service to Members and Guests. Attempt to anticipate and fulfill customer needs in a variety of responsibilities as assigned which may include work in the Cart Barn, Valet, Starting and/or Course Play (Ranger). 

Duties and Responsibilities

•    Treat all guests and employees with respect. Maintain a friendly appearance; greets guests by name with a smile.
•    Ensure clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code requirements.
•    Maintains cleanliness of work area.
•    Keeps supervisor promptly and fully informed of all problems or unusual matters of significance. Notifies management if replacement is needed. 
•    Approach all guests at the end of their round and offer to clean their clubs and to assist them in returning their golf carts or carry their golf bags. 
•    Understanding and knowledgeable of amenities on property. If working the 9th hole cleaning station; while cleaning the guests clubs and spikes, create small talk, actively promote all facility offerings ex: hand guests a breakfast/lunch menu for Harvest restaurant. Must be outgoing and understanding of golf.
•    Follow all specified procedures to satisfactorily perform routine daily tasks, including collecting and cleaning range balls; storing, cleaning, and charging golf carts; removing trash from staging areas and parking lot, and to open and close the bag room and golf cart storage area.
•    Monitor the cleanliness, order, safety, and aesthetic quality of the property, including all equipment, immediately reporting services needed.
•    Participate in the set up and breakdown of golf tournament special events.
•    Transport, as needed, golf carts to and from the cart staging and storage areas.
•    Advise the supervisor of any customer complaints so they may be professionally resolved.
•    Engage in the daily cleaning and repairs/maintenance of the golf cart fleet, ensuring that all records are kept properly.
•    Maintain and be responsible for the practice area, keeping range balls picked up by using the range picker in a safe and appropriate manner and cleaning the range balls, as needed/requested.
•    Retrieve rental clubs for/from guests and clean clubs after use, including verifying that all clubs are accounted for and stored properly. 
•    Administer daily play policies both in the role of a starter and a player assistant on the golf course and ensure the pace of play is being followed as requested. 
•    To immediately report all suspicious occurrences and hazardous conditions.
•    To maintain the cleanliness and safety of work areas at all times.
•    To practice safe work habits at all times, to avoid injury to self and others, and to comply with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment
 

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above. 

SUPPORTIVE FUNCTIONS

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch:

•    Participate as team player with all departments.

•    Additional duties as necessary and assigned.

PERKS AND DISCOUNTS
Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!

REQUIREMENTS FOR THE POSITION

Education and Licensing:

•    High school or equivalent education required.  

Skills and Experience:

•    Past customer service experience required.  Experience working at a golf resort or golf course preferred.

Grooming:
All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards. 

Competencies:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
•    Must be able to speak, read, write and understand the primary language(s) used in the workplace.
•    Must be able to read and write to facilitate the communication process.  Requires good communication skills, both verbal and written. 
•    Ability to communicate customer needs and resolve complaints independently. Ability to act independently with minimal or no supervision.
•    Must possess basic computational ability and computer skills, including, but not limited to, accounting programs, Microsoft Word and Excel. 
•    Knowledge of The Ranch operations, its services, and facilities.
 

PHYSICAL DEMANDS

•    Most work tasks are performed indoors and outdoors.  Indoor temperature is moderate and controlled The Ranch environmental systems.

•    Must be able to stand for at least 6-8 hours per day.  This may include traveling to and from different department throughout the resort.  Length of time of these tasks may vary from day to day and task to task.  

•    Must be able to exert well-paced ability to reach other departments of The Ranch on a timely basis.

•    Must be able to lift up to 25 lbs. on a continued basis.

•    Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

•    Talking and hearing occur continuously in the process of communicating with guests and supervisors.

•    Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

•    Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.  
 

Other:

Regular attendance is essential to the successful performance of this position.  Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.  In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.  Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.  This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under their supervision.

Flexibility with on-call rotation.

Equal Employment Opportunity Policy Statement
The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. 

This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. 

The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence.
Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.

All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.

Salary : $22