What are the responsibilities and job description for the Registration Clerk position at Lafayette Surgical Hospital?
Education: High School Diploma or G.E.D.
Experience: One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
Required Skills, Knowledge and Abilities: Effective communication skills; both orally and written. Computer skills needed. Ability to work with others within a team to ensure quality patient care. Strong critical thinking skills.
- Greets patients/ families promptly and courteously as the patient arrives at the facility.
- Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
- Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
- Reviews all patient forms for completeness, accuracy, and appropriate signatures.
- Obtains and enters new patient demographics and updates patient information, as necessary, in the computer system to maintain accuracy for billing.
- Collects deposits and/or co-pays according to established guidelines.
- Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
- Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
- Maintains a clean and orderly waiting room.
- Performs a variety of clerical duties.
- Utilize concepts of age/ developmental stages in interactions with patients and families.
Equal Opportunity Employer
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