Front Desk Chiropractic Assistant

Lafayette Square Chiropractic Centre, LLC
Job Description: Front Desk Chiropractic Assistant

Part time option: Approximately 15-20 hours per week

Full time option: Approximately 32 hours per week

For the most up to date information on this position please view our website post and application instructions at:

https://www.lafayettesquarechiropractic.com/now-hiring/front-desk-chiropractic-assistant-1

COMPANY DESCRIPTION

Lafayette Square Chiropractic Centre is a family wellness practice that promotes a holistic and natural approach to life and healthcare management. The company attracts proactive, prevention focused clients who seek alternatives and/or additions to traditional medicine and who prefer to address the root cause of disease, not just eliminate symptoms. LafSqChiro is a small local company that embraces diversity and the culture of urban/city living.

JOB SUMMARY

The front desk chiropractic assistant, first and foremost, is responsible for working with the LafSqChiro team to ensure an excellent customer service experience for every client. They help manage the internal day-to-day functions of the office while maintaining a professional and productive work environment that is both efficient and effective. As an integral member of the team they work closely with both clients and office staff in a solution focused environment. The position requires someone who is open minded, reliable and responsive to the changing needs of the clients and staff.

ESSENTIAL FUNCTIONS

Care Plan Management-Helps clients get and stay well via proactive care plan management. Encourages and facilitates advanced scheduling and payment for services in a timely manner, facilitates connections to health referrals and resources, customizes patient care reminders via email and text, anticipates objections and obstacles to care plan compliance and finds solutions that work for the individual client to ensure health goals are met.

Communication Facilitator-Facilitates communication with clients, potential clients and referral partners face-to-face, as well as via phone, email, and mail in order to meet the needs of each individual client while consistently upholding and communicating the values, mission and purpose of the practice.

Office Organization-Maintains organization of the office thru adherence to opening and closing procedures, prompt filing/uploading of paperwork, ongoing patient database maintenance and attentiveness to product and supply inventory.
Keeps the office clean, orderly and running efficiently.

Records Management-Conducts daily invoicing of clients, payment processing, and management of patient financial care plans to ensure that each individual client account, as well as the larger financial records of the company, are accurate at all times. Assists in the preparation of HIPAA appropriate medical records transmission.

Benefits Coordination-Conducts insurance benefits inquiries on behalf of clients in order to determine if they may be eligible for reimbursement for chiropractic care rendered at LafSqChiro. Creates and emails properly coded insurance receipts to clients so they may seek potential reimbursement from third party payors.

Community Outreach & Client Education-Assists the LafSqChiro team in attracting, retaining, educating and supporting clients through community education, professional networking, day-to-day client interactions and proactive retention strategies in order to improve the health outcomes of individuals, families, and the larger Saint Louis community.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Alignment with and commitment to LafSqChiro’s Core Values: Integrity, fun, leverage, teamwork, hope/inspiration
• 2 years of experience working in customer service based industry
• Associate’s degree or bachelor’s degree (preferred)
• Understanding of/adherence to HIPAA laws and regulations
• Prior experience working in a chiropractic or holistic healthcare environment (preferred)

TOOLS AND TECHNOLOGY

MAC and PC, Microsoft Word, QuickBooks and Electronic Health Records scheduling software, Aloha Client Communications (text to land line system)

PREFERRED SKILLS/QUALITIES

Customer Service - Demonstrating genuine concern for the needs and expectations of clients; focusing efforts on identifying and meeting those needs; prioritizing clients in all decision making and action; building strong relationships based in trust and respect with customers and clientele.

Good Communicator - Shaping communication style to the needs of the client; conveying ideas and opinions clearly, confidently and with kindness; listening attentively to others; using appropriate and professional language.

Coachable – Seeks constant and never ending self improvement; open to constructive feedback and coaching; sees work and life as an ongoing process of learning and perfecting skills and systems.

Dependability – Reliable, consistent and dependable in performing job-related tasks, finishes assigned projects, meets deadlines, and arrives to work on time.

Results Oriented/Completion Mindset - Maintaining a focused commitment to completing required tasks on a daily basis; clearly communicating needs as well as results/outcomes; taking action to optimize resources and work processes.

Proactive/Takes initiative –Taking prompt action to accomplish objectives; goal oriented; being proactive and anticipating future needs and challenges.

Professionalism - Making and maintaining a favorable first impression on others; exhibiting professional demeanor; behaving in line with expectations for the setting and specific work situation.

Planning - Determining objectives and tasks required to deliver results; allocating resources and time according to priorities; determining how to use resources efficiently to accomplish a task or project.

Learning Agile – Strives for excellence, but is not a perfectionist or afraid of errors, rather learns from the mistakes and successes of both self and others; is able to generalize lessons from one situation to another; actively seeks to learn more about health and business related topics, people and concepts; evaluates new ideas and information without prejudice or being overly emotional.

Embraces Change - Being open and able to adapt to changing work conditions and systems; adjusting one’s own behavior in light of changing conditions; facilitating others ability to be flexible and refocus in light of changing priorities.

Resilient - Remaining focused, composed, and optimistic in the face of adversity; maintaining persistence and bouncing back in the face of challenge. Staying calm and rational when encountering conflict, confrontation or high stress situations.

Confidence - Is confident of own ability to accomplish goals. Approaches challenging tasks with a "can-do" attitude.

Financial/Business Acumen - Demonstrating an understanding of the implications of business decisions and the financial principles underlying decisions. Balances financial results with quality and customer service requirements. Follows office protocols to ensure financial results are achieved and demonstrates commitment to profit and revenue.

WORK ENVIRONMENT

Office environment is fast paced environment with some light lifting required, working at a standing work station for long periods of time, transitioning between rooms to assist with patient care/scans, busy periods (and/or a full time position) may require 12 hour work days, smoke and scent free work environment, family friendly (including traditional, non-traditional, and LGBTQI), pet friendly environment. Some on site supervision of infants/young children is required during parent appointments.

COMPENSATION AND BENEFITS

Rate of pay: $17-$20 an hour (based on experience).

Part time position: Approximately 15-20 hours per week

Full time position: Approximately 32 hours per week

Please specify in cover letter if seeking full or part time position and any days/times NOT available when applying.

Benefits: Complimentary chiropractic care, all supplements and products at employer cost 10% stocking fee, $1000 bonus on second year anniversary (full time only), $2500 bonus on fifth year anniversary (full time only), paid time off (PTO) 1 hour per 40 hours worked (accrues from start date, can use after six month training period)

Bonuses: Individual and/or team incentive based bonuses may be available after six month training period

ADDITIONAL NOTES

This position reports directly to the office manager. The job description includes, but is not limited to, the above information. Employee may temporarily perform other assigned duties to maintain operations and services.

Job Types: Part-time, Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Are you comfortable working with LGBTQI individuals and families?
• Are you comfortable working with clients from varied racial, cultural, and religious backgrounds?
• What are your top three core values?
• Do you enjoy interacting with children and dogs?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Computer Skills: 2 years (Required)
• Chiropractic or Healthcare: 1 year (Preferred)

Language:

• Spanish (Preferred)
• American Sign Language (Preferred)

Shift availability:

• Day Shift (Required)

Salary : $1,000 - $2,500