What are the responsibilities and job description for the Call Center Representative-Day Shift position at Ladies & Gentlemen Salon and Spa?
Description
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Reserve appointments for the guest at their preferred location
- Call clients and customers to inform them about the company’s new products & services
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information
- Collaborate with other call center professionals to improve customer service
- Marketing job duties as required
Requirements
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area