What are the responsibilities and job description for the Call Center Agents position at Great Day Improvements: A Family of Brands?
Overview
CALL CENTER AGENTS - TWINSBURG, OHIO
PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION
FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING: $17 HOURLY BONUSES FOR DAYS & $18 BONUSES FOR EVENINGS
IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office
Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!
Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!
Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
We are seeking FULL TIME – MORNINGS, EVENINGS & WEEKENDS
HOURS:
MORNING HOURS - IN OFFICE: MONDAY - FRIDAY 8:30 AM - 5:00 PM / WEEKEND ROTATION ARE REMOTE
EVENING HOURS - REMOTE: MONDAY-THURSDAY 1:00 PM – 9:30 PM, FRIDAY 11:30 AM - 8:00 PM / WEEKEND ROTATION
Responsibilities
· Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
· Provide an exceptional customer experience with each call.
· Accurate entry of customer’s information into our database to set each appointment.
· Make outbound calls to potential customers as necessary for various follow-up initiatives.
· Additional administrative duties as required.
Qualifications
· Exceptional verbal and written communication skills
· Exceptional listening and problem-solving skills
· Must be very well organized
· Ability to speak clearly and concisely over the phone
· Ability to multi-task (talk and type simultaneously) and overcome objections
· Upbeat, positive and professional attitude – a team player
· Must genuinely enjoy helping customers
· Proficiency with computers is required along with an aptitude to learn our phone and database systems
· Accuracy and attention to detail are must-have traits
· Reliable attendance and punctuality
PAID TRAINING - EQUIPMENT SUPPLIED
-Must have high-speed internet connection
-Must be self-disciplined to stay on task
-Must have ability to speak with customers without any major background noise or distractions while on the phone
-Must be willing and able to TRAIN & work at our Twinsburg, Ohio office
GDI is an Equal Employment Opportunity Employer
#INDGDICCA
Salary : $15 - $18