Intake and Assessment Coordinator

Intake & Assessment Coordinator

Job Description

Note: The following description outlines the key responsibilities, skills, and qualifications for this role. This job description is not exhaustive and may be subject to change as organizational needs evolve. All employees are expected to uphold LADD’s mission and The LADD Way in their work.

Department & Purpose

Programs

• Support LADD’s mission to empower adults with developmental disabilities to live, work, and connect.
• Engaging directly with developmentally disabled adults and their families based on their specific needs.
  
  

Reports To

Community Engagement Coordinator

Stakeholders

Internal

• People Served
• Program Director & Executive Leadership
• HR, Finance & Support Teams
• Community Engagement Team
• Coordinators & Managers
  
  

External:

• HCDDS
• DODD
• Families
• Prospective Families & People Served
• External Vendors
• Regulatory Entities
  
  

Employee Classification

Non-Exempt

Summary

The Intake & Assessment Coordinator works under the direction of the Community Engagement Manager, providing service recommendations for persons experiencing intellectual and/or developmental disabilities. The coordinator assesses needs, and makes service recommendations, working closely with program participants, guardians, and families.

Essential Functions

• Administer needs assessments and provide service recommendations for program candidates.
• Coordinate program tours, open houses and engagement opportunities for program candidates.
• Maintain regular communication with program candidates, guardians and County Board Service and Support Administrators and Case Managers.
• Maintain and update the program waitlist under the guidance of the Community Engagement Manager.
• Aid in coordinating parent activities and assist in planning and executing family meetings and events.
• Support community outreach by attending, tabling, and presenting at events, transition fairs, and conferences.
• Model The LADD Way (TLW) and uphold a positive representation of LADD in the community.
  
  

Additional Responsibilities

• Attend relevant seminars, workshops, and conferences to stay informed on rules and regulations.
• Support special projects as needed.
  
  

Education/Skills & Experience

• High School diploma or equivalency. Associates degree preferred.
• At least one year of experience in customer service related to individuals with intellectual and developmental disabilities.
• At least one year of experience working with Hamilton County DDS for services coordination.
• Proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational skills and the ability to adapt in a fast-paced environment.
• Ability to work well with diverse individuals and maintain a welcoming attitude.
  
  

Work Environment & Physical Demands

• Primarily office-based work with some travel to remote sites.
• Flexible schedule, typically Monday through Friday, with occasional evenings or weekends required.
• Must be able to navigate different work environments and be comfortable traveling to multiple locations.
  
  

This role is essential in supporting the Community Engagement Manager and ensuring smooth and effective intake activities.