What are the responsibilities and job description for the Customer Service Rep position at LaCassa Plumbing?
Join LaCassa Plumbing as a Customer Service Rep in Westmont, IL!
At LaCassa Plumbing, we're not just a plumbing company; we're a family-oriented workplace that values your growth. As a Customer Service Rep - Office Admin, you'll enjoy competitive pay starting at $19 per hour, plus spiffs offered for booked calls monthly. We also provide you with paid time off (PTO) for a healthy work-life balance.
Here, you'll find an engaging and supportive work environment that fosters growth and development. So, why wait? Take the leap into a fulfilling career by applying today!
DISCOVER WHO WE ARE:
We have been providing excellent residential plumbing services throughout our community for over 20 years! Everything from drain cleaning and fixture repair to sump pump repair and water heater replacement, we do it all. Every day, we strive to treat our all customers like family as we believe in exceptional customer care and honesty. With our experience and skill, we have all the solutions that fit each client's needs and budget! We are residential service experts to our customers, so every day we do our best to meet and exceed those expectations!
We have a professional and experienced team here at LaCassa. Our staff is very valuable to us, so we ensure that they are taken care of. For our amazing team, we offer great benefits, an uplifting team environment, and opportunities for advancement and growth!
WHAT YOUR DAY ENTAILS:
As a Customer Service Rep, you'll work a full-time schedule between Monday - Friday OR Tuesday - Saturday. You'll be the friendly voice answering customer inquiries, ensuring they feel heard and valued. Your responsibilities also include efficiently scheduling service appointments and dispatching our skilled technicians to provide plumbing solutions. You'll maintain meticulous customer records, ensuring that billing and invoicing processes run smoothly. Collaboration is key as you work closely with our field technicians to provide timely updates to our valued customers. You'll also play a crucial role in obtaining permits for specific jobs, ensuring that our projects run seamlessly. Your expertise in booking leads and delivering exceptional service to our clients is instrumental in our success!
QUALIFICATIONS FOR A CUSTOMER SERVICE REP:
- Customer service experience
- Dispatching experience
- Ability to adapt and work well under pressure
- Strong communication skills
- Outgoing personality with a lot of patience
- Proficient in managing and posting content on company social media accounts
Preferred Qualifications:
- Proficiency in computer applications is a bonus
- Ability to speak Spanish is a plus, as we serve a diverse clientele
- Knowledge of creating engaging content, including videos, graphics, and written posts, to effectively promote the company's brand would be a plus
JOIN US!
If you're ready to join a company that values its employees as much as its customers, we'd love to hear from you. To apply, fill out our initial 3-minute, mobile-friendly application. Join us in providing top-tier plumbing solutions and making a real difference in the lives of our customers. Be a part of LaCassa Plumbing today!
Salary : $19