What are the responsibilities and job description for the Technical Support Lead position at LABUR?
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Overview
Our client is seeking a hands-on and self-driven Tech Support Lead to support its growing London office. With a recent move to a larger space and an expanding team of 40–50 full-time employees, this is a critical onsite position that blends technical expertise with strong interpersonal skills. This individual will take full ownership of local IT support, serve as the go-to technology resource for staff, build a reliable and structured support model, and conduct on-site trainings as needed. This resource is someone who is proactive, self-directed, and highly dependable.
Key Responsibilities
Overview
Our client is seeking a hands-on and self-driven Tech Support Lead to support its growing London office. With a recent move to a larger space and an expanding team of 40–50 full-time employees, this is a critical onsite position that blends technical expertise with strong interpersonal skills. This individual will take full ownership of local IT support, serve as the go-to technology resource for staff, build a reliable and structured support model, and conduct on-site trainings as needed. This resource is someone who is proactive, self-directed, and highly dependable.
Key Responsibilities
- Serve as the primary onsite IT support lead for the London office.
- Troubleshoot and resolve hardware, software, and network issues for end users.
- Build and maintain a structured, scalable support model tailored to the needs of a growing team.
- Conduct in-person training sessions and onboarding for new hires on IT systems and tools.
- Maintain and manage IT inventory, including laptops, peripherals, and networking equipment.
- Collaborate with global IT teams to align on standards, tools, and security protocols.
- Proactively identify opportunities to improve IT processes and user experience.
- Prioritize and manage multiple support requests with minimal supervision.
- Proven experience in a hands-on IT support or helpdesk role.
- Strong troubleshooting skills across Windows, macOS, and common enterprise applications.
- Excellent interpersonal and communication skills; able to explain technical concepts to non-technical users.
- Demonstrated ability to self-direct, self-prioritize, and take initiative.
- Experience supporting office moves, expansions, or new site setups is a plus.
- Familiarity with ticketing systems, remote support tools, and IT asset management.