What are the responsibilities and job description for the Service Coordinator position at Laborie Medical Technologies Corp?
We believe that great healthcare is an essential safeguard of human dignity.
At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.
We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.
Who We’re Looking For:
As a key member of the Service Repair Team, the Service Coordinator is responsible for the reception, verification, and distribution of Service activities to relevant parties in order to facilitate the efficient resolution of customer issues or Service requests. This role tracks and manages ongoing Service activities initiated by Service tickets and coordinates the needed actions through oral, written, or electronic communications both internally and externally.
About the Role:
- Schedule and manage the delivery, installation, and repair of equipment at client sites, collaborating with Customer Service, Sales, and Clinical Education teams to ensure smooth logistics and customer communication.
- Ensure accurate service event records in SAP and C4C and manage the filing of service forms for compliance and business purposes.
- Proactively review material availability in the ERP system to support timely service delivery, and track service activity dates and statuses in relevant applications.
- Provide necessary KPI reports, log follow-up activities post-service, and work with relevant colleagues to review and update procedures and work instructions.
- Provide necessary KPI reports, log follow-up activities post-service, and work with relevant colleagues to review and update procedures and work instructions.
- Monitor communications to address service stoppages and ensure timely delivery of services, including reviewing and maintaining equipment, material, and agreement records.
Minimum Qualifications:
- Competent knowledge of Microsoft Office applications.
- Excellent command of English, both oral and written.
- Experience with corporate ERP and CRM systems (SAP and C4C preferred).
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Ability to multi-task, organize, prioritize, and meet deadlines in a fast-paced
environment. - Experience in a customer facing environment; previous medical device equipment experience is preferred.
- 1-2 years of experience in logistics or project management.
Why Laborie:
Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.
- Paid time off and paid volunteer time
- Medical, Dental, Vision and Flexible Spending Account
- Health Savings Account with Company Funded Contributions
- 401k Retirement Plan with Company Match
- Parental Leave and Adoption Services
- Health and Wellness Programs and Events
- Awarded 2023 Cigna Healthy Workforce Designation Gold Level
Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.