Account Representative

Position Summary
We are seeking a detail-oriented and motivated Customer Service / Supply Chain Coordinator to support client accounts, manage order processes, and ensure excellent customer satisfaction. This role requires strong communication, multitasking, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• Respond to all client inquiries within 2 hours.
• Enter sales orders accurately and track progress through logistics.
• Prepare and maintain status reports, schedules, and project plans.
• Generate reports for management and customers as needed.
• Assist Account Managers with customer support and issue resolution.
• Communicate with customers to ensure all requirements are met.
• Monitor customer-specific processes and service level agreements (SLAs).
• Participate in quarterly business reviews when required.
• Provide backup support for Account Managers and other team members.
• Maintain confidentiality of client information.
• Deliver high-quality customer service and support daily operations.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Supply chain and SAP experience is a plus.
• #Strong skills in Microsoft Office, especially Excel.
• Experience with Word, Outlook, PowerPoint, and Visio preferred.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to work independently and collaboratively.
• Ability to prioritize tasks in a fast-paced, changing environment.
• Flexibility to work overtime when needed.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Occasionally stand, walk, reach, and lift up to 10 pounds.
• Strong hand-eye coordination and ability to distinguish letters, numbers, and symbols.

Work Environment
This position is based in a professional office environment with regular interaction with staff and customers.

Apply Today
If you are organized, customer-focused, and ready to grow in a dynamic environment, we’d love to hear from you.

Labor Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.