H-2A Coordinator

Job Description: The H-2A Coordinator plays a critical role in the success, growth, and continued development of LCI’s H-2A program. This position combines hands-on client account management with program coordination, team leadership, seasonal planning, and ongoing industry awareness. Initially, the H-2A Coordinator will manage an assigned caseload of client accounts while learning the ins and outs of the H-2A program, including applicable regulations, filing requirements, internal processes, seasonal timelines, and client needs. As knowledge and experience develop, the position will expand to include greater responsibility for overseeing the H-2A team, improving internal processes, forecasting seasonal needs, and helping guide the future direction of LCI’s H-2A program. The ideal candidate is detail-oriented, proactive, adaptable, and committed to building genuine relationships with clients and team members. They must be comfortable balancing individual responsibilities with broader team needs, making thoughtful decisions, addressing challenges directly, and continuously seeking ways to improve the quality of our work. This is a collaborative, fast-paced position where accuracy, timing, communication, and accountability are essential. LCI provides paid training, tools, and team support to help the right candidate develop the knowledge and leadership skills necessary to succeed. Location: This position is based exclusively at our Coeur d’Alene, Idaho location and requires on-site work. Key Responsibilities 1. H-2A Case Management & Regulatory ComplianceManage an assigned caseload of H-2A client accounts, serving as the primary point of contact and providing timely, professional communication and guidance throughout the H-2A process.Prepare, review, organize, and submit accurate applications and supporting documentation in accordance with H-2A regulations, government requirements, and LCI procedures.Monitor account status, job progress, filing timelines, and outstanding tasks using Pulse and other internal systems to ensure deadlines are met and potential delays or issues are addressed proactively.Educate clients on documentation requirements, filing procedures, timelines, and next steps while setting clear expectations and following through on outstanding needs.Maintain accurate client information, organized digital files, and detailed records of case activity and communications. Take ownership of work quality by reviewing documents before submission to the proofing team and promptly correcting identified errors or concerns.Build and maintain strong employer relationships through proactive communication, active listening, and effective problem-solving. Identify client concerns, communication gaps, and at-risk accounts early, working toward solutions that protect client satisfaction and retention.Stay current on H-2A regulatory and procedural changes from the Department of Labor (DOL), Department of Homeland Security (DHS), USCIS, and other relevant agencies. Communicate important updates to clients and the H-2A team and help ensure requirements are understood and followed consistently.Monitor account management practices and employer communication to help ensure clients consistently receive the level of service expected by LCI. 2. H-2A Team Oversight & Workflow ManagementMaintain a clear understanding of the H-2A team's accounts, job statuses, filing progress, deadlines, outstanding tasks, and overall workload.Maintain a proactive focus on employer retention by ensuring returning employers are contacted, upcoming seasonal needs are identified, and preparations for the next H-2A season begin in a timely manner.Oversee day-to-day workflow to help ensure filings, recruitment activities, NOD responses, extensions, USCIS packets, and other critical items are completed correctly and on time.Monitor Pulse, deadlines, and team workloads to identify overdue tasks, potential bottlenecks, uneven workload distribution, and cases requiring immediate attention.Help Account Managers prioritize competing responsibilities, particularly during busy filing seasons, and step in to provide hands-on support when workloads or unexpected challenges require it.Serve as a go-to resource for Account Managers by providing guidance, troubleshooting assistance, regulatory knowledge, and support with difficult cases or client concerns.Establish and communicate clear deadlines, priorities, procedures, and performance expectations in coordination with company leadership.Promote consistency across the H-2A department by ensuring team members follow established processes, documentation standards, communication expectations, and quality-control procedures.Hold regular H-2A team meetings as needed, whether weekly, biweekly, monthly, or as circumstances require, to review priorities, deadlines, regulatory updates, training needs, and ongoing challenges.Support team development by identifying recurring errors, knowledge gaps, and performance concerns, then determining whether additional training, improved procedures, clearer expectations, or accountability measures are needed.Coordinate staffing needs, seasonal schedules, and time-off requests; participate in hiring, training, performance management, and other personnel decisions as authorized.Keep the Oklahoma team informed, engaged, and aligned with departmental priorities, procedures, and expectations. Travel to the Oklahoma office when needed to support communication, training, collaboration, and consistent operations across locations.Communicate regularly with company leadership regarding team workloads, staffing needs, filing concerns, recurring errors, client issues, team performance, and other matters affecting departmental operations.Support the overall needs of the H-2A team and company by stepping in where needed, assisting with priorities beyond assigned responsibilities, and performing other related duties as necessary. 3. Seasonal Planning, Process Improvement & Program DevelopmentWork with leadership to establish H-2A program goals, client growth targets, seasonal forecasts, filing timelines, job placement needs, and staffing requirements.Evaluate caseload distribution, team capacity, seasonal demands, client feedback, and program performance to identify operational challenges and opportunities for improvement.Review recurring errors, delays, communication breakdowns, and workflow inefficiencies to determine what is working, what needs improvement, where time is being lost, and what may be limiting departmental growth.Recommend and implement approved improvements to H-2A forms, templates, procedures, training materials, and internal systems; exercise final approval authority where assigned.Identify opportunities to streamline processes, improve consistency, reduce preventable errors, strengthen accountability, and make better use of team resources.Work collaboratively with leadership and team members to address operational challenges and ensure improvements are communicated, implemented, and followed consistently.Take ownership of the overall success and continued development of the H-2A program by maintaining awareness of departmental needs, anticipating challenges, and helping move the department toward its goals. 4. Business Development, Industry Awareness & EngagementHelp grow LCI's H-2A program by participating in sales calls, speaking with prospective employers, identifying potential client needs, and supporting efforts to bring new business into the department.Work with company leadership and other relevant team members to identify opportunities for client growth, strengthen existing relationships, and expand LCI's presence in the H-2A industry.Attend industry trade shows, conferences, and events as needed to represent LCI, develop professional relationships, identify business opportunities, and support program growth.Monitor H-2A industry news, regulatory developments, political changes, and other issues that may affect the program or LCI's clients.Collaborate with leadership and marketing to share important industry updates with clients through appropriate communications, including emails, webinars, and blog posts. Qualifications & SkillsHigh school diploma or equivalent required.Strong attention to detail and the ability to accurately complete, review, and organize forms and supporting documentation in accordance with government regulations.Ability to manage multiple accounts, competing priorities, and time-sensitive deadlines simultaneously.Strong organizational, record-keeping, and documentation skills.Clear, professional written and verbal communication skills, including the ability to draft correspondence to clients and government agencies.Strong problem-solving skills and the ability to identify potential issues, troubleshoot delays, and address compliance concerns proactively.Ability to provide guidance, organize team priorities, communicate expectations, and support colleagues in a collaborative environment.Ability to recognize workflow inefficiencies, identify training needs, and contribute to consistent processes and improved team performance.Strong interpersonal skills, including the ability to address difficult conversations professionally, provide constructive feedback, and maintain positive working relationships.Proficiency in Microsoft Office, including Excel, Outlook, and Word.Experience with data entry and database systems and workflow management tools preferred.Ability to learn and adapt to changing regulations, government requirements, policies, and internal procedures. Salary & BenefitsCompensation will be determined based on qualifications and experience and discussed during the interview process.Discretionary annual bonuses (not guaranteed).Paid training for this position.Wages paid twice per month.Benefits eligibility for full-time employees after the first 60 days:Employer-paid health insurance.$320 per month in tax-free employer contributions to a Health Savings Account (HSA), subject to plan eligibility and applicable requirements.Supplemental Colonial/Principal coverage.Paid time off (PTO).Four paid holidays.401(k) plan with employer matching, subject to a longer eligibility waiting period.Profit-sharing. Work ScheduleMonday–Friday, 8:00 a.m.–4:30 p.m., working in LCI's Coeur d'Alene, Idaho office.Overtime is available during busier filing seasons on an as-needed basis.Occasional travel to LCI's Oklahoma office and industry events may be required. Company OverviewFounded in 1998, LCI works to create genuine relationships with everyone we interact with. Our focus is to see clients as more than a business, but as real people with real struggles. We will be a resource to them through experience, creativity and scrappy problem solving. Our method is to open all paths, present all opportunities, and never close a door that could lead to potential success for our clients. LCI is founded on 7 Core Values. Everything that we do is funneled through the lens of these core values. Failure to embrace and represent these values in your work life will greatly limit your ability for advancement and may affect your longevity with the company as well. o Relationship (Principal Core Value): Building a genuine, empathic relationship with our clients and team members. It matters to us to understand what they go through so they know we truly care about them and their business. Guarding and building relationships in the office; not through peace and harmony, but vulnerability, honesty, and openness. o All In: Defining the company as your own, that you are responsible for the health and continuation of growth of LCI. No one else is responsible for it but you. o Initiative: Actively and intentionally analyzing and being attentive to the business’ health and operations. Being able to recognize the gaps and fill them, regardless if it’s emptying the trash, sweeping the floor, or answering a Request for Evidence. o Courage: Being willing to tell the client what they need to hear for their benefit, even if it’s uncomfortable. Choosing to step into situations that will not be comfortable for you, but must happen for the good of the company. Saying the unsaid to keep the relationships around you whole. o Scrappiness: Be resourceful. “No” is rarely the answer. Find a moral and legal remedy for every roadblock. Exhaust every option for success, even at the expense of your own energy. We CANNOT fail a client. o Lift Up & Speak Honestly: You are the guardian of this core value! We share the good freely--recognizing great work, celebrating our wins, passing along compliments, and giving credit where credit is due. We build trust through kind, honest, respectful, and constructive conversations, avoiding gossip, speculation, and side conversations that can create misunderstandings, hurt feelings, unnecessary drama, and undermine trust and solidarity in our team. o Fun: Work hard and play hard. Be a part of team gatherings and light-hearted moments. Don’t be a grump. Team Structure The H-2A Coordinator works collaboratively with Account Managers, the proofing team, company leadership, and other internal teams, including team members in Oklahoma. Although employees are responsible for their individual workloads, they are expected to support one another, share knowledge, and work together to resolve challenges. LCI values initiative, accountability, and a team-first mentality. Employees are expected to contribute where needed rather than limiting themselves strictly to assigned duties. We believe that everything is figureoutable. We encourage open communication and transparency, including promptly reporting mistakes or potential problems. This allows the team to address issues quickly, protect client interests, and learn from experience to prevent future problems. Application ProcessOnce we review your resume, our team will reach out to schedule an interview if we would like to move forward.The interview process may include multiple interviews and job shadowing. Company Description: LCI is comprised of a small army of passionate individuals who are dedicated to making sure our clients know and feel our commitment to tailored visa solutions for their business and life. We will be a resource to our clients through experience, creativity and scrappy problem solving. Our method is to open all paths, present all opportunities, and never close a door that could lead to potential success for our clients.

Salary : $320