Administrative Coordinator 4

About this Job

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasontne.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Minimum Qualifications

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

As an Administrative Coordinator, you'll help create a positive first impression for every person who walks through our doors. In this role, you will:

• Open the office at the start of business: unlock the entrance doors, turn on the lights, and power up reception- area equipment and computers, so the office is ready to serve the public on time.
• Greet and assist visitors in a professional, welcoming manner, and direct them to the appropriate department or staff member.
• Answer and route a multi- line telephone system, take accurate messages, and provide general information about LREC services, licensing requirements, and procedures.
• Respond to general inquiries received by email and through the agency's public contact channels, escalating complex or legal questions to the appropriate staff.
• Receive, date- stamp, sort, and distribute incoming mail, deliveries, and documents, and prepare Outgoing mail.
• Accept and process license applications, renewals, fees, and other payments at the front desk in accordance with agency procedures, and issue receipts.
• Verify that submitted forms and supporting documents are complete and notify applicants
• Enter data, update records, and maintain files in the agency's licensing and document management systems with a high degree of accuracy.
• Maintain a clean, organized, and professional reception area, and keep forms and informational materials stocked.
• Handle confidential information, including licensee and complaint-related records, with discretion and in compliance with State records and public records laws.
• Perform other related duties as assigned by the supervisor.
• Close the office at the end of the day: turn Off the lights and reception-area equipment, secure files and payments, and lock the doors