Systems Engineer

La Rabida Children’s Hospital provides specialized, family-centered health care to children with medically complex conditions, disabilities, and chronic illness. Through expertise, compassion, and advocacy we help children and their families reach their fullest potential, regardless of their ability to pay.

Our not-for-profit hospital, licensed for 49 beds, helps transition children from neonatal or pediatric intensive care to home, by providing medical, rehabilitative and developmental care, and by training families to continue treatments and manage the necessary equipment in the home. La Rabida also provides extensive rehabilitation for those recovering from wounds or burns and treatment for exacerbations of chronic conditions.

The hospital’s enhanced pediatric patient-centered medical home provides primary care to children with complex medical conditions and their siblings. Children with medical homes elsewhere come to La Rabida for specialty services. La Rabida offers a wide range of specialty services provided to children with sickle cell disease, diabetes, and many others. Children are supported in their emotional and developmental growth, particularly in cases where such growth has been interrupted by accident or disease.

Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for wards of the state, early intervention for children between 0 and 3 years of age. Care coordination services for medically complex children are also provided for those who are covered by a health plan and receive care from providers in Cook County

SUMMARY: The Systems Engineer is responsible for the implementation, support, optimization, and ongoing operation of La Rabida Children’s Hospital’s server, systems, and application infrastructure. Reporting to the Manager of IT, this role provides advanced technical support across enterprise systems, clinical applications, and end-user computing environments while ensuring reliability, security, and performance in a healthcare setting.

ESSENTIAL FUNCTIONS:

End-User & Systems Support (40%) – ONSITE\HYBRID

• Provide Tier 1 and Tier 2 technical support to hospital staff for systems, applications, and end-user devices.

• Respond to Help Desk tickets, phone calls, and email requests in a timely and professional

• manner.

• Document and track service requests using the problem-tracking system.

• Diagnose and resolve hardware, software, OS, and application issues.

• Escalate unresolved issues with complete documentation.

• Ensure follow-up and user satisfaction.

• Produce monthly service reports as requested.

• Deliver exceptional customer service aligned with hospital standards.

Systems & Infrastructure Support (45%)

• Install, configure, maintain, and support server-based applications and operating systems.

• Perform OS and application updates for servers, desktops, and laptops.

• Monitor systems for performance, availability, and alerts.

• Support virtualized environments, storage, and server hardware.

• Install, configure, and support laptops, desktops, and peripherals.

• Support secure remote access technologies.

• Maintain and support clinical systems including MEDITECH HCIS.

• Maintain intranet systems and internal applications.

• Provide support to satellite locations.

• Participate in on-call rotation.

Projects & Continuous Improvement (15%)

• Assist with infrastructure and systems projects.

• Support initiatives involving servers, virtualization, storage, security, and applications.

• Develop and maintain technical documentation and procedures.

• Identify opportunities to automate and improve service delivery.

• Participate in testing and implementation of system upgrades.

ADDITIONAL FUNCTIONS:

• Maintain third-party software solutions as assigned.

• Maintain an organized and secure systems environment.

• Perform other duties as assigned.

QUALIFICATIONS:

Education: Bachelor’s degree in IT, Computer Science, or equivalent experience.

• Experience supporting Windows server environments and enterprise applications.

• Healthcare IT experience preferred.

• Strong troubleshooting, documentation, and customer service skills.

Related Work Experience: 6 years of related experience

Licensure/Certification:

CompTIA A or equivalent preferred; Microsoft 365 Fundamentals/Modern Desktop (or equivalent) preferred.

Specialized Knowledge and Skills:

• Working knowledge of Windows operating systems and common business applications (e.g., Microsoft 365/Office, Teams, Outlook).

• Experience supporting hardware and peripherals (PCs/laptops, monitors, printers/scanners) and performing setup, imaging, and deployment tasks.

• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN, DNS) and ability to troubleshoot connectivity issues.

• Ability to document work clearly in a ticketing/ITSM system; follow policies, procedures, and change controls.

• Strong customer service, communication, and interpersonal skills with the ability to support users with varying technical proficiency

• Ability to maintain confidentially and comply with hospital security and privacy requirements (including HIPAA as applicable).

• Demonstrated ability to troubleshoot complex issues.

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer

La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.