Senior Manager of Ambulatory and Provider Services

La Rabida Children’s Hospital provides specialized, family-centered health care to children with medically complex conditions, disabilities, and chronic illness. Through expertise, compassion, and advocacy we help children and their families reach their fullest potential, regardless of their ability to pay.

Our not-for-profit hospital, licensed for 49 beds, helps transition children from neonatal or pediatric intensive care to home, by providing medical, rehabilitative and developmental care, and by training families to continue treatments and manage the necessary equipment in the home. La Rabida also provides extensive rehabilitation for those recovering from wounds or burns and treatment for exacerbations of chronic conditions.

The hospital’s enhanced pediatric patient-centered medical home provides primary care to children with complex medical conditions and their siblings. Children with medical homes elsewhere come to La Rabida for specialty services. La Rabida offers a wide range of specialty services provided to children with sickle cell disease, diabetes, and many others. Children are supported in their emotional and developmental growth, particularly in cases where such growth has been interrupted by accident or disease.

Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for wards of the state, early intervention for children between 0 and 3 years of age. Care coordination services for medically complex children are also provided for those who are covered by a health plan and receive care from providers in Cook County

SUMMARY: The Senior Manager, Ambulatory and Provider Services provides daily operational oversight for the outpatient clinic. This role ensures high standards of patient access, service delivery, and care coordination in collaboration with clinical and administrative teams. Reporting to the Executive Director of Ambulatory & Rehab Services, the Senior Manager, Ambulatory and Provider Services is responsible for supervising frontline staff, managing budgets, optimizing workflows, and supporting strategic initiatives that enhance patient experience and clinical efficiency. The Senior Manager, Ambulatory and Provider Services oversees physician compliance and regulatory services for all providers across La Rabida Children’s Hospital.

ESSENTIAL FUNCTIONS:

- Oversee direct daily operations of the outpatient clinic, including front desk, Clinical Nurse Supervisor, Admitting Registration, Patient Service Representatives.

- Monitor patient flow, scheduling, access, billing and collections performance to meet service expectations.

- Recruit, train, supervise, and evaluate clinic staff, ensuring a culture of accountability and excellence.

- Manage staffing plans, schedules, and timekeeping processes in alignment with budget and patient volume.

- Lead quality improvement projects to enhance operational efficiency and patient satisfaction.

- Partner with providers, nursing, and hospital leadership to coordinate care and ensure regulatory compliance.

- Address patient/family/caregiver concerns and feedback to ensure a compassionate and responsive experience.

- Monitor supply usage, budget variances, and operational metrics; contribute to financial planning and reporting.

- Coordinates vaccine services to ensure provision of safe, consistent, standardized care (VFC, Supplies…etc)

- Collaborate with providers to optimize workflows, documentation, and EHR utilization

- Support implementation of new workflows, digital health tools, or clinical services in collaboration with COIO and IT, and The Executive Director of Ambulatory & Rehab Services

- Works to ensure regulatory compliance for all provider services including credentialing.

ADDITIONAL FUNCTIONS:

Performs other duties as assigned.

QUALIFICATIONS:

Education: Bachelor’s degree in Healthcare Administration, Business, or related field (required). Master’s degree in Healthcare Administration, Business, Public Health, or similar (preferred).

Related Work Experience: Minimum 3–5 years of relevant experience in outpatient practice or ambulatory operations. At least 2 years of supervisory or team leadership experience. Familiarity with pediatric care environments or family-centered service models strongly preferred.

Licensure/Certification: Not applicable

Specialized Knowledge and Skills: Proficiency in EHR systems and MS Office Suite. Knowledge of HIPAA, OSHA, Joint Commission and other regulatory guidelines.

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer

La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.