What are the responsibilities and job description for the Front Desk Clerk position at La Quinta Inns & Suites?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations, handling inquiries, and facilitating a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to answer calls and direct inquiries appropriately.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel services, local attractions, and amenities.
- Assist in managing guest relations to foster repeat business.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Familiarity with hotel management software is an advantage.
- Strong communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of front desk operations including night audit procedures is desirable.
- Proficient in using phone systems and handling various communication channels.
- Excellent problem-solving skills with a focus on guest satisfaction.
- Availability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Ability to Commute:
- Longview, TX 75605 (Required)
Ability to Relocate:
- Longview, TX 75605: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
