Front Desk Associate

La Quinta Inn & Suites is seeking a friendly, reliable, and customer-focused Front Desk Associate to join our team. As the first point of contact for our guests, you will create a welcoming experience while providing exceptional customer service. The ideal candidate is professional, dependable, and able to multitask in a fast-paced hospitality environment.

Responsibilities

• Greet guests with a warm, friendly, and professional attitude.
• Check guests in and out efficiently using Opera Cloud PMS.
• Understand and effectively use Opera Cloud PMS to manage reservations, room assignments, guest profiles, billing, payments, and daily front desk operations.
• Answer phone calls and assist guests with reservations, cancellations, and general inquiries.
• Process cash, credit card, and other payment transactions accurately.
• Respond promptly to guest requests and resolve concerns in a courteous and professional manner.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain accurate guest records and complete daily reports.
• Ensure compliance with hotel policies, procedures, and Wyndham brand standards.
• Keep the front desk and lobby clean, organized, and presentable.
• Perform additional duties as assigned by management.

Qualifications

• Previous hotel front desk experience is preferred.
• Experience with Opera Cloud PMS is strongly preferred. Candidates should understand how to navigate the system for reservations, check-ins/check-outs, room assignments, guest billing, and payment processing.
• Excellent customer service and communication skills.
• Strong computer skills and attention to detail.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexible availability, including weekends, evenings, and holidays.
• Reliable, punctual, and professional with a positive attitude.

Pay: $20.00 - $22.00 per hour

Work Location: In person

Salary : $20 - $22