Front Desk Agent

Position Summary

As the first point of contact for our guests, the Front Desk Agent is the face of La Quinta. We are looking for a friendly, professional, and detail-oriented individual who can deliver our signature "Here For You" service. You will manage the end-to-end guest experience, from seamless check-ins to providing local recommendations and ensuring every guest feels valued throughout their stay.

Key Responsibilities

• Guest Services: Greet guests warmly, perform check-in and check-out procedures, and process payments accurately.

• Reservations: Manage walk-in, phone, and online reservations using the property management system.

• Communication: Answer multi-line phone calls, route inquiries, and coordinate with housekeeping and maintenance teams to ensure room readiness.

• Problem Solving: Address guest concerns with empathy and efficiency, escalating issues to management when necessary to ensure 100% guest satisfaction.

• Brand Standards: Maintain a clean and organized lobby area and ensure adherence to Wyndham’s high standards of service and safety.

• Local Expertise: Provide guests with information regarding local attractions, dining (such as top-tier seafood or Cajun spots), and directions.

Qualifications & Skills

• Experience: Prior experience in hospitality or customer service is preferred but not required.

• Tech Savvy: Ability to learn and operate hotel management software and basic office equipment.

• Flexibility: Must be able to work a flexible schedule, including nights, evenings, weekends, and holidays.

• Interpersonal Skills: Exceptional verbal communication and a positive, "can-do" attitude.

• Professionalism: Maintains a polished appearance and remains calm under pressure in a fast-paced environment.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).

• Occasional lifting or moving of items up to 30 lbs (e.g., guest luggage or supply deliveries).

Join us as a Front Desk Agent where your positive attitude, organizational prowess, and dedication to excellent service will make a meaningful impact every day!

Job Type: Full-time

Pay: $11.00 - $12.50 per hour

Work Location: In person

Benefits:

Salary : $11 - $13