Front Desk Agent/Housekeeper

Front Desk Sales and Service Representative (FDSR) Job Summary:

Here's your opportunity to "Work on the bright side". La Quinta Inns & Suites, a leader in the hospitality industry, is seeking a Front Desk Service Representative who is outgoing, engaging, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, handling multiple phone lines, and responding to guest questions and needs. The ideal candidate will thrive in a fast-paced working environment while maintaining an optimistic, "energy-driven" attitude to be the shining light in our guest's day. Key duties include:

* Process guest registrations, including collecting payment
* Complete shift reports, effectively communicate guest matters to the next shift
* Respond to guest needs, special requests and complaints, and alert the appropriate manager as needed
* Promote, answer questions about and enroll guests in La Quinta's RETURNS, our frequent guest program
* Must be willing to be cross-trained in other duties including assistance with breakfast service, night audit, laundry and other housekeeping tasks.

Minimum Experience, Education, Skill, and Physical Requirements:

* Must be able to speak and write clearly in the English language; candidates with the ability to speak Spanish, Korean, or Chinese are preferred.
* Must be able to show up for work on time and have reliable transportation.
* Must be able to stand for long periods of time.
* Must be able to lift 25 - 50 lbs. and carry up to 10 lbs.
* Must be a good self-manager exercising sound judgment and discretionary skills.
* Must be proficient with Windows-based computer programs, including Microsoft Word and Excel.
* Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
* Must display very good organization and time management skills.
* Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

*Must be able to clean and light maintenance work if needed.
* Previous hotel experience a plus.

A successful candidate must be available to work mornings (7AM-3PM), evenings (3PM-11PM),and/or (11PM-7AM); ESPECIALLY ON THE WEEKENDS!

Apply in person at 4300 Alderwood Mall Blvd., Lynnwood, WA 98036

Housekeeping Department: Part time & Full time Room attendant needed
Schedule: Please be flexible, weekend availability is a must.
ROOM ATTENDANT: ** PLEASE POST ROOM IN SUBJECT LINE** for consideration.
DUTIES AND RESPONSIBILITIES:

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of room refrigerator, coffee maker, cups, glasses, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Lynnwood, WA 98036 (Required)

Ability to Relocate:

• Lynnwood, WA 98036: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20