What are the responsibilities and job description for the Front Office Manager position at La Quinta Inn & Suites Houston Channelview?
Company Description
La Quinta Inn & Suites Houston Channelview is a hospitality company located in Houston, Texas, providing high-quality lodging and personalized guest experiences. Known for its comfort and convenience, the hotel caters to travelers seeking exceptional service and amenities. Conveniently situated at 5520 E Sam Houston Pkwy N, it serves as an ideal destination for both business and leisure travelers. The company takes pride in fostering a welcoming environment for guests and employees alike.
Role Description
This is a full-time, on-site role based in Houston, TX for a Front Office Manager. The Front Office Manager will oversee daily operations at the front desk, ensuring seamless check-in and check-out processes while maintaining excellent customer service standards. Responsibilities include supervising front office staff, managing bookings and reservations, resolving guest inquiries, and ensuring optimal customer satisfaction. The role also involves coordinating with other departments to ensure operational efficiency.
Qualifications
- Experience in Front Office and Office Administration to ensure smooth day-to-day operations.
- Excellent Customer Service and Customer Satisfaction skills to provide an exceptional guest experience.
- Strong Communication skills for effectively interacting with guests and team members.
- Leadership and organizational abilities to manage a team and address operational challenges efficiently.
- Experience using office and hospitality management systems is preferred.
- 1-2 Year Hotel Experience