Front Office Manager

The Front Office Manager will coach and oversee the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Manager will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Manager will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

Starting pay of $24/hr.

Job Requirements

• Able to adhere to the AFW asset protection policies and identify and prevent fraud.
• At least one year of being in a leadership role with AFW.
• Count the safe daily and report any discrepencies.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty and safety for our employees and customers.
• Positive attitude with strong inter-personal skills.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Ability to apply technology up to and including iPad, Storis, excel and windows.

Qualifications

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership for enhancing the customer experience.
• Proactively manage changes in operation of the Front Office.
• Interviews, hires, and assists in the training of new team members.
• Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
• Addresses customer complaints and resolves problems as needed.
• Delegate tasks and responsibilities to appropriate personnel.
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
• Leverages technology in order to facilitate the customer experience.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes (i.e., credit application process).
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Assists in resolving basic customer issues.
• Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
• Uses basic internet navigation to access and print information/reports.
• Basic reading, arithmetic, writing and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets and UPC labels.
• Requires recognizing, identifying and using merchandise and necessary reports.

Physical Requirements

• Long periods of sitting and standing.
• Concrete Flooring
• Exposure to fluorescent lighting.
• Requires constant use of arms, hands, fingers, eyes, legs, and back
• The Front Office Manager position requires lifting, gripping, bending, kneeling, stooping and moving for 8 hours or more daily.
Requires the ability to move around the store and maneuver merchandise when necessary, Must be able to stand/walk and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)

A pre-employment drug screen and pre-employment background check must be passed upon job offer.

American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.