Front Desk Receptionist

La Quinta Inn & Suites Clifton Park is looking for a friendly, dependable, and professional Front Desk Agent to join our team.

Our front desk is the first and last impression our guests have of our hotel. We are looking for someone who understands that excellent hospitality is more than simply checking guests in—it is about making guests feel welcomed, respected, and taken care of throughout their stay.

The ideal candidate is reliable, personable, professional, and comfortable taking responsibility. You should be able to handle busy periods, difficult situations, and guest complaints while remaining calm and respectful.

Hotel experience is preferred, but we are willing to train the right person.

What You'll Do

As a Front Desk Agent, you will help keep the hotel running smoothly while providing an exceptional guest experience.

Your responsibilities will include:

• Greet guests warmly and provide professional, friendly service
• Check guests in and out accurately and efficiently
• Process reservations, payments, cancellations, and adjustments
• Answer phones and respond to guest questions and requests
• Assist guests with hotel services, local restaurants, attractions, and directions
• Handle guest complaints and concerns professionally and work toward appropriate solutions
• Communicate effectively with housekeeping, maintenance, and management
• Monitor and document guest requests and follow up when necessary
• Maintain accurate records and complete daily shift paperwork
• Handle cash and credit card transactions responsibly
• Protect guest privacy and follow hotel security procedures
• Maintain a clean, organized, and professional front desk
• Follow all hotel policies, procedures, and brand standards
• Help maintain a safe, welcoming environment for guests and employees
• Perform additional duties as assigned by management

We Are Looking for Someone Who Is

Reliable. You show up on time, are dependable, and understand the importance of being present for your scheduled shift.

Professional. You represent the hotel and are expected to maintain a professional appearance, attitude, and manner of communication.

Guest-focused. You genuinely enjoy helping people and understand that every interaction matters.

Calm under pressure. Hotels can be unpredictable. You should be comfortable dealing with complaints, unexpected situations, and busy periods without becoming argumentative or overwhelmed.

A good communicator. You can communicate clearly with guests, coworkers, housekeeping, maintenance, and management.

Responsible. You can be trusted with guest information, payments, hotel property, and important front desk responsibilities.

A team player. You understand that the front desk, housekeeping, maintenance, and management must work together to provide a successful guest experience.

Qualifications

• Previous hotel, front desk, hospitality, or customer service experience preferred
• Night audit experience is a plus
• High school diploma or equivalent preferred
• Basic computer skills
• Ability to learn hotel reservation and payment systems
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Ability to work independently when necessary
• Ability to follow company policies and procedures
• Valid driver's license required
• Must be available to work weekends and holidays

No Hotel Experience? That's Okay.

If you have strong customer service skills, a positive attitude, and a willingness to learn, we want to hear from you.

We will train the right candidate on our hotel systems and procedures.

What matters most is that you are dependable, willing to learn, professional, and genuinely care about the guests you serve.

Schedule

Standard Shifts:

7:00 AM – 3:00 PM
3:00 PM – 11:00 PM

We are hiring for both full-time and part-time positions.

Weekend and holiday availability is required.

Candidates with open availability and schedule flexibility are strongly encouraged to apply. We may be able to accommodate a consistent availability window for the right candidate.

Pay & Benefits

$16.50–$17.50 per hour, based on experience, qualifications, and skills.

Eligible employees may have access to:

• PTO
• Retirement plan
• Additional hours when available
• Training and advancement opportunities

Benefits and eligibility vary based on employment status and applicable company policies.

What We Expect

Working at a hotel means understanding that reliability and professionalism matter.

We expect our Front Desk Agents to:

• Arrive on time and be ready to work at the beginning of their shift
• Communicate schedule issues appropriately and in advance whenever possible
• Treat guests and coworkers with respect
• Follow hotel policies and management direction
• Protect confidential guest and hotel information
• Take ownership of assigned responsibilities
• Ask questions when they are unsure how to handle a situation
• Follow through on guest requests rather than simply passing them along
• Maintain a positive and professional attitude

How to Apply

Interested candidates may apply:

In Person
By Phone
By Email

Please provide your resume and general availability when applying.

We Want You on Our Team

If you are looking for a position where you can build hospitality experience, work with a team, and make a difference in our guests' experience, we'd love to hear from you.

Apply today to join the Front Desk Team at La Quinta Inn & Suites Clifton Park.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Front Desk: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Benefits:

Salary : $17 - $18