Director of Technology Services

LA Opera seeks an experienced and service-oriented Director of Technology Services to lead the strategic planning, implementation, and day-to-day management of technology systems for LA Opera and our campus consortium partners. This role ensures our technology infrastructure is secure, reliable, and responsive and supports the creative and administrative work of a world-class performing arts organization.

The Director of Technology Services provides leadership across technology services operations, user support, systems administration, cybersecurity, and long-range technology planning. We are looking for a collaborative leader who combines strong technical expertise with a commitment to excellent customer service and inclusive, respectful teamwork.

This is a full-time, exempt position reporting to the Vice President of Marketing, Communications, and Technology Services. The role is based at the Dorothy Chandler Pavilion in downtown Los Angeles. In addition to regular weekday business hours, this position requires the flexibility to work evenings and weekends, as needed, to support system upgrades and troubleshooting. As a performing arts organization with frequent evening and weekend activity, the Director of Technology Services serves as the primary escalation point for urgent, mission-critical technology needs related to performances and other essential operations that arise outside of regular business hours.

The anticipated starting salary range is $165,000–$183,000 annually, commensurate with experience.

This position is eligible for LA Opera’s comprehensive benefits package, including medical, dental, and vision insurance; life and long-term disability coverage; a 403(b) retirement plan with employer match; cell phone stipend; Employee Assistance Program; subsidized parking or public transit reimbursement; and complimentary and discounted performance tickets.

Key Responsibilities

Technology Leadership & Strategy

• Provide leadership and oversight for all IT operations, including network infrastructure, cybersecurity, telecommunications, hardware and software systems, user support, and data management. This includes technology for administrative and box office operations, as well as coordination with stage operations leadership on the stage’s technology needs.
• Develop and implement strategic technology plans aligned with organizational and artistic goals.
• Stay current with emerging technologies and best practices to support innovation, sustainability, and operational resilience.

Operations, Security & Infrastructure

• Oversee system upgrades, installations, maintenance schedules, and troubleshooting.
• Ensure data security, system reliability, and compliance with applicable privacy and technology regulations.
• Maintain and improve shared technology services and infrastructure between LA Opera and consortium partner organizations.

People, Service & Change Management

• Lead, mentor, and manage technology services staff and external vendors (under the current structure there are five other Technology Services staff members, with two directly reporting to the Director, Technology Services).
• Deliver responsive, accessible, and effective technology support to employees with a wide range of technical skills.
• Lead change management efforts for new technologies, systems, or processes to ensure smooth adoption and minimal disruption.
• Collaborate with leadership and Human Resources to provide ongoing, inclusive, and effective technology training for staff.

Budget & Collaboration

• Prepare and manage the technology budget, including forecasting, procurement, and vendor relationships.
• Partner with organizational leadership to assess technology needs and recommend solutions that improve efficiency, performance, and user experience.

Requirements & Qualifications

• Bachelor’s degree in information technology, computer science, or a related field, or equivalent professional experience; advanced degree or certifications a plus.
• Approximately 7 years of progressive IT experience, including several years in a leadership or management role.
• Broad technical expertise in IT infrastructure, networking, cybersecurity, and enterprise systems.
• Demonstrated experience managing teams, cross-functional initiatives, and external vendors.
• Strong communication, project management, and interpersonal skills.
• Proven success leading technology-related change using recognized change management practices.
• Demonstrated commitment to fostering a respectful, inclusive, and collaborative work environment.
• Experience supporting technology needs in a nonprofit, arts, or performing arts organization preferred.
• Ability to balance strategic vision with hands-on execution in a mission-driven setting.

To Apply

Please click the "Apply" button above to complete a brief online application and submit your resume and cover letter. If you do not meet every qualification listed but believe you would excel in this role, we encourage you to apply and share your experience and perspective in your cover letter.

About LA Opera

LA Opera (LAO) is a mission-driven nonprofit organization that plays a vital role in the cultural life of Southern California. Each year, hundreds of employees and artists bring world-class opera to life—preserving, promoting, and advancing the art form while reflecting the diversity, creativity, and pioneering spirit of Los Angeles.