Guest Services Associate

Position Overview

La Foret Conference and Retreat Center is seeking a professional, welcoming, and highly organized Guest Services Associate to serve as a key first point of contact for guests, group leaders, and visitors. This role combines front desk presence, guest communication, reservations coordination, reporting, and basic administrative support in a hospitality-centered environment. The position should present a polished and friendly front desk presence while communicating clearly and professionally by phone, email, and in person.

Key Responsibilities

• Welcome guests, visitors, and group contacts with a professional and courteous front desk presence, creating a positive first impression for La Foret Conference and Retreat Center.
• Answer and return phone calls, respond to emails, and assist in-person guests in a timely, warm, and professional manner.
• Schedule and conduct site tours for prospective groups and guests.
• Prepare contracts for site reservations and monitor follow-through on agreed arrangements.
• Coordinate setup requirements and group needs, then communicate details clearly to the hospitality team to support smooth execution of events and stays.
• Maintain reservation systems with accuracy and integrity, including calendars, reports, and reservation updates.
• Support accounts receivable processes, including deposits, billings, final payments, and accurate records for bookkeeper communication.
• Track checks received, deposits made, and reservation status changes with a high level of detail and confidentiality.
• Support the Executive Director and assist with other guest services duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience required.
• Two years of combined experience in guest services, hospitality coordination, reservations, sales support, or related administrative work preferred.
• Strong verbal and written communication skills, with the ability to communicate effectively by phone, email, and in person.
• Demonstrated ability to maintain a strong front desk presence, remain composed under pressure, and provide excellent hospitality to guests and group contacts.
• Proficiency in Microsoft Office, especially Excel and Word, with the ability to create, update, and manage reports and records efficiently.
• Comfort using AI tools to improve efficiency, communication drafts, scheduling support, data organization, or administrative workflows; experience with modern workplace AI tools is preferred.
• Ability to work independently and collaboratively within a team.
• Valid Colorado driver's license and good driving record required.

Schedule Expectations

This position requires regular in-person work and the ability to work one weekend per month as part of the normal schedule.

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $18