What are the responsibilities and job description for the Front Desk Associate position at LA Fitness?
The Front Desk Associate is responsible for creating a welcoming environment for members and guests while providing excellent customer service. This role involves greeting members, handling check-ins, answering questions about memberships and services, and supporting daily front desk operations to ensure a positive fitness club experience.
Key Responsibilities:
- Greet members and guests in a friendly, professional manner
- Check members in and verify active memberships
- Answer phone calls and respond to inquiries about memberships, amenities, and class schedules
- Assist with new member sign-ups, tours, and basic sales support
- Maintain cleanliness and organization of the front desk area
- Handle member concerns and escalate issues when needed
- Promote club programs, services, and special events
- Process payments and update member account information
- Enforce club policies and ensure a safe environment
Pay: From $10.00 per hour
Work Location: In person
Salary : $10