What are the responsibilities and job description for the Club Manager position at LA Fitness?
Company Description LA Fitness is a privately owned fitness club chain with hundreds of state-of-the-art health clubs and millions of members across the United States and Canada. Founded in Southern California in 1984, the company has grown steadily by focusing on long-term health and wellness rather than short-term trends. LA Fitness tailors its services to the distinct needs of each community it serves, offering a wide range of amenities and fun, effective workout options for individuals and families of all ages. Supported by a highly trained staff, the organization continues to expand its footprint and enhance member wellbeing through innovative programs and services.
Role Description The Club Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for overseeing daily operations of the fitness club. This includes managing staff schedules, supervising front desk and fitness floor activities, and ensuring excellent member service and satisfaction. The Club Manager monitors facility cleanliness and safety, coordinates maintenance requests, and ensures equipment and amenities are functioning properly. The role also involves driving membership sales, supporting retention initiatives, organizing club events or promotions, and implementing company policies and procedures. The Club Manager collaborates with regional leadership on performance goals, reports key metrics, and leads a culture focused on health, inclusivity, and positive member experiences.
Qualifications
Role Description The Club Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for overseeing daily operations of the fitness club. This includes managing staff schedules, supervising front desk and fitness floor activities, and ensuring excellent member service and satisfaction. The Club Manager monitors facility cleanliness and safety, coordinates maintenance requests, and ensures equipment and amenities are functioning properly. The role also involves driving membership sales, supporting retention initiatives, organizing club events or promotions, and implementing company policies and procedures. The Club Manager collaborates with regional leadership on performance goals, reports key metrics, and leads a culture focused on health, inclusivity, and positive member experiences.
Qualifications
- Experience in health club, hospitality, or retail management with skills in team leadership, staff supervision, and performance coaching.
- Strong customer service and relationship-building skills, with the ability to resolve member concerns and create a welcoming environment.
- Operational and organizational skills, including scheduling, facility oversight, and attention to cleanliness, safety, and compliance.
- Sales and basic marketing abilities, such as promoting memberships, programs, and events, and working toward club revenue targets.
- Effective verbal and written communication skills, with the ability to collaborate with diverse team members and stakeholders.
- Comfort working in a fast-paced, member-focused environment, with flexibility to work evenings, weekends, and holidays as needed.
- Proficiency with basic computer applications and club management systems; experience with fitness or wellness programs is a plus.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, sport management, or a related field is beneficial.