What are the responsibilities and job description for the Front Desk Staff position at LA Fitness / Esporta Fitness?
Job Overview
We are seeking a friendly and organized Front Desk Staff member to serve as the first point of contact for our members and guests. This role involves providing excellent customer service, managing check-in processes, handling account balances, and supporting daily operations. The ideal candidate will be proactive, detail-oriented, and capable of multitasking in a dynamic environment. Childcare shifts are also available for qualified applicants interested in additional responsibilities.
Responsibilities
- Greet visitors warmly and professionally upon arrival.
- Check members in efficiently and accurately.
- Clear up balances on member accounts and make outbound calls to members with declined balances.
- Renew memberships to ensure continued access for members.
- Assist with light cleaning tasks and basic maintenance to keep the front area tidy and welcoming.
- Support childcare shifts when scheduled, providing attentive care to children in a safe environment.
- Make outbound calls to follow up on account matters or membership renewals.
Experience
- Previous experience in customer service, front desk operations, or debt-collection is preferred but not required.
- Strong communication skills and a friendly demeanor are essential.
- Ability to handle multiple tasks simultaneously with professionalism and efficiency.
- Basic computer skills for managing accounts.
- Experience working with children is a plus for childcare shifts but not mandatory.
This position offers an engaging work environment where excellent interpersonal skills and attention to detail are valued. We welcome motivated individuals eager to contribute to a positive experience for our visitors and members.
Applicants should be 18
Weekend availability is required.
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
Salary : $16