I.Position Function Summary

Essential Responsibilities

• Provide excellent customer service and create a positive first impression of the clinic.
• Welcome and direct patients, visitors, and vendors upon arrival in a friendly, professional, and compassionate manner.
• Manage patient traffic and answer general questions
• Verify the purpose of the visit and ensure patients are in the correct location.
• Assist patients with locating departments and clinic services.
• Assist patients with completing forms and updating information when needed before reaching a PSR.
• Assist with kiosk or self-check-in processes when implemented in the future.
• Help identify patients who may require immediate assistance or accommodation
• Help reduce check-in delays by identifying patients who need assistance before reaching the front desk. Answer general questions and direct patients to the appropriate staff members when needed.
• Provide assistance to elderly patients, individuals with disabilities, and patients requiring additional support.
• Escort patients to appropriate areas when necessary.
• Collaborate with Medical Assistance and Providers to support efficient patient flow and facilitate a positive patient visit experience.
• Assist with scheduling follow-up patient appointments as needed
• Help support insurance verification efforts
• Assist with scanning and organizing documents as needed.
• Provide coverage for lunch breaks and assist with other front-office operational needs.I.Education, Experience and Skills/Training
• High school diploma or equivalent required, and a minimum of one year’s experience in the area of customer service. .
• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Proficient computer sills with the ability to efficiently navigate electronic health records, scheduling system, and multiple software applications.
• LFMC required training Including, but not limited to basic Annual Safety, Anti-harassment, HIPAA Training;
• Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion, and take initiative to resolve patient concerns and problems;
• Fluent in both English and Spanish, required.
• CPR Certification required

• • Four (4) weeks of annual leave
  • up to two (2) weeks of sick leave
  • up to one (1) week of continuing education leave
  • Eight (8) paid holidays
  • three (3) days for personal leave
  accruals and holidays are prorated for part-time employees
  Insurance Benefits
  • Medical
  • Dental
  • Vision
  available for staff and eligible family members, including domestic partners
  • Paid term life insurance
  • Paid Short Term Disability
  • Optional Life
  • Critical Care
  • Medical and Dependent care expense accounts
  • Health Savings Account
  • Pet Health Insurance
  • ID Theft
  • Legal
  403(b) retirement savings plan (eligible for company match after 12 months of employment)
  Bargaining Unit Position
  Union:
  Non-Union: X
  La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.